Problem with the promo banner element
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Dear sirs,
When we would to edit the promo banner of the web site, they don’t charge, it’s loading in bucle.
We updated the theme and all the plugins and they don’t work.
Hello,
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.
Best Regards
Hello,
The problem has been solved. The Doofinder plugin it’s the one wich causing the trouble.
Can you recommend me another pluggin similar to doofinder?
Thank you so much
Hello,
Unfortunately, we can hardly recommend any plugins as we have not tested any and cannot guarantee 100% compatibility.
If you have any questions please feel free to contact us.
Best Regards
.
