Problem with the selection field for variable products

Whenever an option is selected, the number field below the selection field moves. I just can’t manage to ensure that nothing moves after an option of a variable product has been selected. This looks very unprofessional.

Best regards
Sebastian

Hi sebastian.hackenbuchner,

Thanks for reaching to us.

Please provide URL of the mentioned page, so I can take a closer look.

Regards,

Hello,

thank you for your reply, but I could solve the problem for now.

We have a different, more important problem: There is no option to go to a checkout after a user enters their personal data. So there is no real Checkout page.

Bets regards
Sebastian

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Hi sebastian.hackenbuchner,

Glad to hear your previous issue has been resolved.

Please provide URL of the mentioned page, so I can take a closer look.

Regards,

Here you go 🙂
https://mastertix.de/kasse/

Hi sebastian.hackenbuchner,

Please send me password to see content https://prnt.sc/__d15WHrXCB9

Regards,

ayhan24

Hi sebastian.hackenbuchner,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

Hi,

the problem is, that there is just no possibility to buy the products in the checkout. Very strange.

please take a look:
https://mastertix.de/wp-admin/
Support
o$eIJwn*yrSzHYT2ybEsdFCo

Best regards
Sebastian

Hi sebastian.hackenbuchner,

Thanks for details.

Admin credential is incorrect, please check again https://prnt.sc/0_RKaB-EB_EX

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Hello,

new password: 4j^QkhHoR@e7(NW!*G(jOs87

Yes, as long as everything works.

Best regards
Sebastian

Hi sebastian.hackenbuchner,

Thanks for details.

But, please change account role to admin then I can debug issue more deeply.

Regards,

Hello,

please just tell me what the issue is. I am not allowed to give you admin access.

Best regards
Sebastian

Hi sebastian.hackenbuchner,

I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

If it doesn’t help, please provide me temporary wp-admin account, I will debug that issue.

Regards,

Hello,

but that would maybe crash the page. Activating another can destroy a website completely.

Isn’t there another way to solve this issue? Would you be able to solve it with admin access?

Thank you
Sebastian

Hi sebastian.hackenbuchner,

Would you mind if I switch to Default or Storefront theme for testing? Please confirm me back.

Regards,

Hello,

if you destroy the page I have huge problems. Isn’t that risky?

Regards
Sebastian

Hi sebastian.hackenbuchner,

First of all, take my apologies for the delay in answering because of the weekend.

You can create a clone of the site and update the theme there and we can investigate the issue in such a way so the production site will not be affected.

https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Kind Regards

It works with another Theme. So the problem is because of the Theme.

Regards,
Sebastian

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the problem is, that there are no checkboxes and there is no buy – button, which should be there from the theme element you can use in elementor

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Hi sebastian.hackenbuchner,

The checkbox is now showing, did you resolve it by yourself? Please confirm me back.

https://prnt.sc/4WHvFIJvgmec

Regards,

Hello,

yes i solved it a bit, but it still does not work, when you click on Paypal. Also, the Paypal Buttons do not appear.

Please resolve this issue, because I have a lot of pressure to finish the shop and the problem is because of the theme.

Regards
Sebastian

Hi sebastian.hackenbuchner,

I tried to click on Paypal link, the popup showed https://prnt.sc/6AqLpRSI_xA0

This is related to payment settings, which WoodMart does not control it. Can you please record a short video of the issue for better understanding?

Also, please change the role of account to admin for further debug.

Regards,

Hello,

is there a way to deactivate the theme cart and have the normal WordPress checkout?

Regards,
Sebastian

Hi sebastian.hackenbuchner,

Thanks for reaching to us and take our apologies for the long delay in answering.

If you are using Custom WoodMart WooCommerce layouts, please disable these, use default shortcodes for Woo Pages, please refer to the documentation https://woo.com/document/woocommerce-pages/

Regards,

Hello,

thank you for the link, but this does not change anything.

The shortcode just creates the exact same checkout with your Theme modifications.

Regards
Sebastian

Hi sebastian.hackenbuchner,

Sorry but your reply is unclear a bit to me. To assist you in the best possible manner, I kindly ask that you please provide me with screenshots that illustrate to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

Hello,

I meant that the shortcode [woocommerce_checkout] does not create a different checkout.

Regards
Sebastian

Hi sebastian.hackenbuchner,

The shortcode woocommerce_checkout is default WooCommerce and WoodMart does not control it.

Could you please describe in more details different checkout? Are you referring to Checkout templates or payment methods in the Checkout?

Regards,

Hello,

the checkout is fine for now.

We have another problem. The product description is not visible on the category page on mobile. It works on desktop, but on mobile, there is just the product name and category the product belongs to. The product’s short description must be on the category page on mobile.

Example:
https://mastertix.de/ac-dc/

Best regards
Sebastian

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