Problem with the trending section

On the website in the trending section when I load the page for the first time, I can move the items from left to right and vice versa in the “clothing” section which is the one that loads first by default, however if I change later to the accessories category, in which I can also slide the products correctly, when I return to the “clothing” category it no longer allows me to slide through the different products, that slide is blocked and I have to reload the page to make it work.

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My private credentials.

I have detected that it only fails in the mobile versions, in the desktop it works correctly.

I have also tried to disable third party plugins without success, and I have tried on several mobile devices, which did not have the page cached.

Hi jjamosa,

Thanks for reaching to us.

Would you mind if I deactivate extra plugins for testing myself? Please confirm me back.

Regards,

No problem! You can do whatever you need to do.

Thanks!

Hi jjamosa,

It’s now working perfectly on my end, please double check and let me know how it goes.

Regards,

Hi, unfortunately it keeps crashing, I have tried all browsers on various mobile devices and the result is the same. Once I load the page in the trending section, I can correctly move products in the clothing category (which is the one that loads by default) from left to right and vice versa, I switch to accessories and it also works fine, but when I return to the clothing category, it stays blocked and I can no longer move through the products.

Hi jjamosa,

Could you please record a video demonstrating issue? This will help us better understand the problem and find a suitable solution.

Kind Regards

Yes, I attach it

Hi jjamosa,

It’s now working perfectly on my end, please double check and let me know how it goes.

https://we.tl/t-Jjyb7jxgFO

Regards,

hi, it still doesn’t work properly, it works on emulators, but not on real devices. I have now tried it on a samsung tablet where the page had never loaded before, and both in Chrome and Fuirefox it does not work. I have also tried two other devices, iOS and android with the same behaviour.

Hi jjamosa,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

I conducted a test on my real Iphone, not simulator devices.

I’ve passed this topic to one of our developers, and I will let you know once get an answer.

Regards,

Hi jjamosa,

Please use the following custom code that needs to be placed inside Theme Settings > Custom JS > On document ready area:

(function($) {
	$('.wd-tabs.wd-products-tabs .wd-nav-tabs > li').on('click', function(e) {
		var $thisTab = $(this);
		var $activeContent =  $thisTab.parents('.wd-tabs').find('.wd-tab-content-wrapper > .wd-tab-content').eq( $thisTab.index() );

		setTimeout(function() {
			var $carousel = $activeContent.find('.wd-carousel');

			if ($carousel.length && 'undefined' !== typeof $carousel[0].swiper) {
				$carousel[0].swiper.update();
			}
		}, 2000);
	});
})(jQuery);

Regards,

is working. Thank you very much!!

Hi jjamosa,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,

HI, unfortunately, when more products are added, the problem is reproduced and the carousel does not work properly again.

Hi jjamosa,

Could you please record a video demonstrating issue? This will help our developers better understand the problem and find a suitable solution.

Kind Regards

Ok!

Hi jjamosa,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

I’ve passed this topic to one of our developers, and I will let you know once get an answer.

Regards,

Hi jjamosa,

The video contains 1 product only, can you please double check with more products?

Regards,

Hi, I attach a new video.

Hi jjamosa,

Please remove all previous and you can fix it by applying patch #574905. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the Apply button. Let us know if it works for you.

Kind Regards

Hi, yes it is working now. Thank you very much!

Hi jjamosa,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,

[Author]

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