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Problem with Visual Composer

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  • #269912

    cigaai
    Participant

    I’m having a problem on a page with the Visual Composer plugin. All plugins are updated to the latest version. The page content does not appear within the visual composer.

    https://nimb.ws/dQNLtb

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    #269929

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please provide the site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    As for the plugin update, recently WP Bakery has released a new version and we have not added it to the theme files yet. We shall add the update to the nearest theme release.

    Meanwhile, you can upload the recent version of the plugins from this forum profile and install via Dashboard > Plugins or FTP.

    1. Make the full backup of your site.

    2. Deactivate and delete the current version.

    3. Upload the new version from your portfolio on this forum.

    4. Upload and install.

    If you have any questions please feel free to contact us.

    Best Regards

    #271055

    cigaai
    Participant
    #271096

    Hello,

    I am checking the Home page and I cannot catch the problem: https://gyazo.com/81cd9c47e0bab2daef70d06fc6e09770

    Please describe the step-by-step actions on how I can reproduce the problem.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)