Problem with Woodmart Filters Not Closing and can’t choose multiple and reset

[andrea.fullstack]

I’m reaching out for a bit of assistance with some quirks I’ve encountered using the Woodmart theme on my site, specifically around the filters on the shop page.

Here’s what’s happening:

The filter sections are always open and won’t budge. The arrows meant to open/close them don’t showing. Tried the settings in theme settings>product archive> widget/sidebar but nothing

I can’t seem to select multiple filter options, which is a bit of a bummer for user experience. It limits the flexibility for customers to refine their searches.

Clicking the reset button is unexpectedly sending users back to the homepage instead of just clearing the selected filters.

• This topic was modified 12 months ago by andrea.fullstack.

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Hello,

Please send me access to the admin panel so I can investigate those issues.

https://take.ms/mDipQ

Kind Regards

Thanks

Hi, any update on this?

Hello Support, do we have any update for this topic?

Hello,

Sorry for the delay.

1. Okay, I see that you set an appropriate option in Theme Settings: https://take.ms/77sPd , but it is not working. May I disable 3rd party plugins and enable the parent theme for a proper investigation?

2. Send me a video example of when you are unable to select multiple filter options.

3. Also, needs permission for disabling plugins/child theme to test the “Clear filter” functionality properly.

Looking forward to hearing back from you!

Kind Regards

Hello,

Thank you for your patience and detailed instructions.

Regarding your inquiries:

Theme and Customizations: The live website currently runs on an older version of the theme because updating resulted in conflicts with my CSS customizations, particularly affecting the sticky menu. However, I have installed the latest version of the theme locally to address these customization conflicts. It’s important to note that the filter issue persists even in the latest version, indicating that it is not related to the theme version. This discovery allows us to focus on the problem without concerning the theme update.
Permissions and Documentation: Please feel free to disable third-party plugins and switch to the parent theme as needed for a thorough investigation. I only ask that you document the changes made during this process. This documentation is crucial for me in case I need to revert any changes for troubleshooting. I trust that your adjustments will not negatively impact the site’s functionality or appearance.
Further Actions:
Video Example: I will provide a video example showcasing the inability to select multiple filter options as soon as possible.
Permissions for Testing: You have my permission to disable the plugins and child theme necessary for testing the “Clear filter” functionality properly.
I appreciate your help in resolving these issues and look forward to your updates.

Kind Regards

Let me know please when you have an update on this. Thanks

[Luke Nielsen]

Hello,

1, 2. “Select multiple filter options” and “Collapse widgets” issues: the issue is in the weird widget that you use to show the attributes. I have defined the “WoodMart WooCommerce Layered Nav” widget and the filter started to work well, also, the “Collapse widget” option started to work well with our “WoodMart WooCommerce Layered Nav” widget.

Also, I see that you have defined the “Shop filters” in the sidebar: https://take.ms/NVh3M , unfortunately, it’s not right, in that sidebar you need to use the “Shop page Widget Area”: https://take.ms/XGVDm, because the “Shop filters” designed to show above the products grid so when it is defined in the sidebar, it could cause some issues.

Also, remove this custom CSS to show the filters correctly, here is a video: https://take.ms/wlNVK

3. By using our “WoodMart WooCommerce Layered Nav” widget, I do not see the issues related to the “Clear filter” functionality: https://take.ms/Nch0z

I changed everything back, so with the above instructions you can reproduce the solution (tested on the latest update and with the required plugins).

Kind Regards

• This reply was modified 12 months ago by Luke Nielsen.
• This reply was modified 12 months ago by Luke Nielsen.

Hi, 2 of the 4 links you sent are not working

Thanks

Clarify which one are not working.

Thank you in advance.

Kind Regards

Hi, the second and the third one. Thanks for your infinite patient, first time with this theme (and it is amazing). Maybe I can seem stupid but, where I can change the type of sidebar like this screenshot? https://monosnap.com/file/SXIok8kj3vZcEML155Goh6dheUFhjE

Thanks again, I hope after tis everything can be fixed, you’ve been really helpful till now.

2. https://prnt.sc/XnpJBnWQ2_Hx
3. https://dropmefiles.com.ua/en/acTYNQV43y

Just click on this arrow or field itself: https://prnt.sc/ZkEaPrAs6Ho9

Kind Regards

🙂 i know, I mean how to reach that elementor page

Hello,

Through the Elementor you can edit it here: https://prnt.sc/mhEsHRneHGuA

The “Shop page widget area” can be edited via Appearance -> Widget: https://take.ms/oq2f2

Kind Regards

Ok Mate, 90% working fine as you can see from the screenshot. Only problem left is the clear filter still taking me to the homepage. If I cancel a single filter is fine. The plugin you told me is deactivated. So I can’t see where the problem could be

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Hello,

On my side, after “Clearing” the filter, I stay on the shop page, here is a video: https://take.ms/l5jQW

Please let me know if I missed something

Kind Regards

On the main Shop page (that I don’t use) works according to your video. But anywhere else don’t. See attached video.

Thanks

any update? thanks

Hi, could you please help with this?

Hello,

I apologize for the delay.

Please increase the PHP max input vars parameter on your server to 10000 and test how it works. You can ask your hosting provider for help on this matter.

https://prnt.sc/OilHk7FUErGb

Kind Regards

[Author]

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