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Problem with youtube URL video on product page

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  • #694016

    papai.syva
    Participant

    Hello,
    I want to ask, can we somehow solve the problem with playing the youtube video on the product?
    When I put the URL in the product gallery, it works, but as soon as I put the URL down here (1st photo) I get this message (2nd photo)

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    #694045

    Hello,

    Please try to add the standard YouTube video URL format, for example:

    https://www.youtube.com/watch?v=LXb3EKWsInQ

    Other types of URLs (such as shortened or embedded links) may not work correctly in the product video field. Using the standard format should resolve the issue.

    Best Regards,

    #694090

    papai.syva
    Participant

    Okay, great, thank you very much, I copied the link from the channel, so I went incognito so I wasn’t even logged in, and then I copied the link and it works.

    Thank you

    #694136

    Hello,

    Sounds great that your issue has been solved.

    If you have a moment, we’d really appreciate your feedback — it helps us improve the theme and shape future updates: https://tally.so/r/w4l54k

    Thanks again for contacting us.

    Topic closed.
    Best Regards,

Viewing 4 posts - 1 through 4 (of 4 total)

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