Problems in the mobile view with the sidebar
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Hello, I have a problem with the mobile view. The sidebar hangs sometimes.
Sometimes it works and sometimes it hangs.
I can then only fix it by refreshing the page. Unfortunately, I have heard from many customers that the sidebar does not close.
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Hello,
Please deactivate all the third party plugins, activate the parent theme then clear cache and check back.
If the problem continues then leave all the third party plugins deactivated and provide the admin panel login details of the website.
Regards.
Xtemos Studios.
Hello, I would hate to disable plugins etc.. Since the site is already online.
Could you also look so what could be the problem?
Thank you.
Hello,
The issue on your site is caused due to the SG optimizer plugin.
Please check after deactivating the plugin.
Best Regards
Hello, unfortunately the problem persists. Even if the SG Optimizer is disabled.
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Hello,
I have visited your website and there is no such issue. The sidebar is opening and closing fine.
Screenshot for Clarification: https://gyazo.com/99bfecb27991bd0bdb528e2b9ca8a7eb
Best Regards
The error also occurs only when you visit the page for the first time. So if you open the web page in incognito mode, the error will appear again.
Best Regards
Hello,
I have checked on the incognito window and the sidebar is working fine.
Screenshot for Clarification: https://gyazo.com/5bddae369efe2f484da76c433e4d50e7
Regards.
Xtemos Studios.
Hello, unfortunately the error persists. More customers have complained that the menu bar hangs. I also have a video about it.
Hello,
I saw the screenshot you attached.
I have checked you have activated the SG Optimizer plugin again.
Please deactivate the plugin then clear the browser cache and check back.
Best Regards
.
