Problems processing orders after update to 7.6.0

Hello,

I tested the update of Woodmart from 7.5.2 to 7.6.0 on my staging environment.
Now I encounter problems with processing orders and receive critical errors messages.
I use Make Email Customizer for WooCommerce Pro from ExcellentDynamics and found out that when I switch this plugin off the problem is gone.

But the fatal error messages points to something from Woodmart.

Also when I have this email customizer plugin turned on and use the (previous) version 7.5.2 of Woodmart there is no problem…

I have attached the error files.

So can you please look at it and help me with this?

Thanks,

Best regards
Dennis

Hello,

To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.

Best regards,

OK
I will try…where can I send the fatal error log files to? Because I can’t attach them.

We need access to your website and to logs on the server so we can monitor them in realtime.

Hello Artem,

Everything was fine until I did the update of Woodmart to 7.6.0

I’ll try to describe what is going on:
When you try to checkout as a customer there is a message warning that something was wrong during checkout. (see https://prnt.sc/_DoUXvO0gIOW)
So the customer doesn’t go to the succes page. The order is placed in the backend “on hold” (see: https://prnt.sc/d3IxDvq1LkHS)
No emails were send out (new order confirmation or customers order confirmation).
When I want to edit this recent order in the backend to change the status to e.g. “in progress” I get the critical error warning (see: https://prnt.sc/sk6rmmtL2iUP)
When I go back with the browser, the order was set to “in progress” but no email messages were send out.

When I switch to Storefront, there is no problem and everything works like is should.

I have added the staging credentials in the Extra Information box. So you can see for the Fatal Error messages yourself.

I hope you can see what I mean.

Thanks for your help.

Best regards,

Dennis

Hello,

Please disable any plugins not directly related to our theme and switch to the parent theme temporarily. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

Hello Artem,

Done it now.

Best regards,

Dennis

We can’t open the checkout page on your website at the moment to complete the order https://gyazo.com/0b9b16a5f12bd3913c1de995f3db65df

It seems there are still items in the cart after logging in, so you have to delete them firtst.
Because of the deactivation of the plugin permalink customiser, you can’t do anything with the menu….you only can access products by the home page sliders….

Strange, but we can’t remove this product from the cart. Check this video https://gyazo.com/165b2804fc66e2788103ea34a331e855

Can you try again, this product was in concept. Now I published it again…

Nothing has changed, so we still can’t remove this product from the cart.

I don’t understand it either, but now I deleted all shopping carts with Tools from WooCommerce. So now the cart is empty.

We just completed the order on your website without any errors. Here is a screenshot https://gyazo.com/79f540e023882e17ce9277063599807b
Please test it from your end now.

Yes, of course! When every plugin is off and only Woodmart is working.
That was something I could have told you too 😉

But did you read the fatal error logs (date 2024-08-30) also?
And as I wrote earlier…. Everything was working fine with all the plugins enabled together with Woodmart version 7.5.2
Then I updated only Woodmart to 7.6.0 and I got the error. Then there must me changed something in the latest version otherwise I wouldn’t have the issue right?

In this case, the error seems to be related to some of the installed plugins. Try to enable all plugins one-by-one to identify which plugin causes this error.

That was my first reply in this thread…
I already found out that when I have all the plugins enabled, but disable Make Email Customizer for WooCommerce Pro the problem is gone.
But that plugin is not updated recently and Woodmart is.
So why is the plugin the problem if it happened after an update of Woodmart??
There must be changed something in Woodmart that causes this conflict.

Sorry, we thought that you didn’t disable this plugin. Please provide us with the FTP access so we can troubleshoot this error.

I will provide the FTP access as soon as possible. Thank you for looking into it.

Hello Artem,

I have added the FTP credentials in the extra information box.

I hope you can find something to solve the problem.

Thanks,

Best regards,

Dennis

Try to add the following PHP code snippet to the child theme functions.php file to fix this

if ( ! function_exists( 'woodmart_enqueue_emails_styles' ) ) {
	/**
	 * Add custom CSS for Woodmart emails.
	 *
	 * @param string $css WooCommerce email CSS code.
	 *
	 * @return string
	 */
	function woodmart_enqueue_emails_styles( $css ) {
		ob_start();
		wc_get_template( 'emails/wd-email-styles.php' );
		$css .= ob_get_clean();

		return $css;
	}

	add_filter( 'woocommerce_email_styles', 'woodmart_enqueue_emails_styles', 20, 2 );
}

Hello Artem,

Well that seems to work perfectly. Thank you very much.
I will test it on my other staging sites and then on my life sites.

Thanks again for helping me solve this problem.

Best regards,
Dennis

You are always welcome. Feel free to contact us if you have any further questions.

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