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Problems with my checkout page

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  • #221971

    bazuero
    Participant

    Greetings, my template presents a problem at the end of the purchase, in the form where users leave their purchase data, on the side where the payment methods are loaded, it always appears loading, it does not allow interaction.
    All plugins are up to date, including template.

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    #221983

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    #221987

    bazuero
    Participant

    Thanks, I have tried the way you indicate, but it has not solved the problem, I leave the accesses in the private area.
    Thanks again.

    #222061

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

    If you see the same on the Storefront, contact the host support there may be server configuration causing the problem.

    If there is no problem on the Storefront, make the theme settings export and reinstall the theme.

    Best Regards

    #222479

    bazuero
    Participant

    Thank you very much, the help has been very useful.

    #222498

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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