Problems with the cart

Hi, some of our clients inform us that they have problems when finalizing the product or using the coupons. I do not know if the problem can come from the database, from woocommerce, or from the template.

The problems with which they have been found are the following:

To arrive at the end of the order and without selecting the payment method, the order is made only and we arrive as paid.

When using a discount coupon instead of adding the discount, give a product

In case the error does not come from you, I apologize for the inconvenience

a greeting

Hi,

Since this functionality is a part of the WooCommerce plugin so it can’t be a problem in our theme. Try to reproduce this issue and check how it will work without installed plugins. There is also may be some problem in plugin’s configuration.

Regards

Hello again, sorry but we were trying with another template and the mistake dissapear. We contacted with WordPress and woocommerce and they said that the problem is probably with the template, so we will need to changed it

Hello,

In this case, please disable all plugins that are not related to our theme and provide us your admin access so we can check it. Also describe us the steps how to check it both with our theme and with default WordPress theme.

Thank you in advance

Hi,

We recorded the steps for make you easier to reproduce the problem, it doesn’t appears every time that you pick a product but it’s really annoying and confusing. Normally it happens when the customer is logged in

On the private content we provide a admin acces to the web,

URL for download the video screenshot https://we.tl/eugS6oul79

Hi,

We see that all plugins are still activated. Please, disable them and also be sure that you don’t have any cache enabled on your server.

Regards

Hi, we have deactivated all the plugins instead of woocommerce, please can you acces to our website and make tests of the error? The cache are disabled too, please we don’t know what to do

Strange, but the dashboard area doesn’t work now https://gyazo.com/f91f7b5f55196efeef6979bbc324fa91

Please,

Provide me your IP and your country for add you at the whitelist of the firewall

Try it now please

Strange but we can’t reproduce the issue now.
Should we add a lot of products to the cart, then remove them all to see the problem?

Hi, I attach you the conversation that we have with woocommerce, they say that the problem is coming from the cache,

What do you think about it?

Attachments:

You must be logged in to view attached files.

In most cases, when users have similar issues it always related to some caching functionality.

Ok, let us take a look to the dinamic cache

OK, contact us if you will have any extra questions regarding this topic.

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