Problems with the Payment Gateway of Peru (Izipay)

Websitie: (https://www.ingenial.com.pe/ingenial/)

I need the shopping cart with payment gateway to work (Izipay)

As you can see in the video: https://www.youtube.com/watch?v=wN4hfNmn4cU, the final message where it is shown if the purchase was successful with your template is not seen, but if I install a wordpress template, if it works, then that means that your template has an error that must be resolved.

They must solve it because I already tried with another payment gateway (Pay-me) and I also had a problem, I thought it was them, but I already realized that it was a problem with their template.

It is urgent, please I need your support.

Hello,

Thank you very much for choosing our theme and for contacting us.

We do apologize for keeping you wanting. I have submitted the issue to our development department and we will get back to you within 24 hours. Meanwhile please provide the access to the site: https://gyazo.com/10a7b931e018286c3c5c8ad79f0cf929

I have checked the credentials and I see you have limited access, please disable it for some time.

Best Regards

Thank you very much in which country are you, or which countries will support to enable the ip

Hello,

Please whitelist Ukraine

Best Regards

As you can see in the image, I can only enable by countries, Ukraine is already enabled.

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Hello,

We have tested the payment plugin with the default theme and it works in the same way as it works with the WoodMart: https://take.ms/B8Dss

Please contact the plugin support on this issue as our theme does not influence this.

If you have any questions please feel free to contact us.

Best Regards

You are getting confused, I sent you a video that: https://www.youtube.com/watch?v=alZDbLE3hMI shows that it is not like that, I send you another: 1) They deactivated the form plugin (I already activated it again)
2) They did not activate the child theme
3) As you can see, it is not a question of the Izipay plugin, because when using the theme: “WoodMart” the DIV: “woocommerce-order” box of the HTML structure is empty, while when I use the WordPress theme if it is full of information box. I attach two images that prove it.

Note: I also observe that in the woocommerce status, they have an obsolete file, I also attach an image.

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I send you my CPANEL credentials.

Hello,

You have disabled the default content on the Thank you page in the Theme Settings > Shop > Thank you page. https://monosnap.com/file/4SQwxIYaDORjQq0Is2V1ASvcRA5aq7

Then check again.

Best Regards

You can only view the option: “login”, I am not allowed to register. How can I solve it? I attach an image

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Hello,

You can configure the page in the Woocommerce > Settings > Account and Privacy.

If you have any questions please feel free to contact us.

Best Regards

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