Hello,
First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :)
I saw the screenshot you attached.
Please Go to Wp-Bakery Page builder >> Role Manager. And make sure that the front-end editor is enabled.
Screenshot for Clarification: https://ibb.co/gjXtdJp
Then clear cache and check back.
If the problem continues then deactivate all the third party plugins and provide with the correct admin panel login details of the website to check it myself and help you out accordingly.
Regard’s.
Xtemos Studio.