“Proceed with order” button doesn’t work

This topic has 7 replies, 2 voices, and was last updated 4 months ago by Aizaz Imtiaz Awan.

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August 22, 2024 at 7:29 pm #591897

walidmoujib7
Participant

Hi, the “proceed with order” button on the cart page has the link to the payment page (as shown in the photo) but when you click it it doesn’t take you anywhere, how do you solve it?
Thanks

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August 23, 2024 at 2:00 pm #592035

Aizaz Imtiaz Awan
Keymaster

Hello,

Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards

August 23, 2024 at 2:10 pm #592041

walidmoujib7
Participant

I think the problem is in the woodmart theme because it is the only one active.

August 23, 2024 at 3:51 pm #592094

Aizaz Imtiaz Awan
Keymaster

Hello,

May be there is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards.

August 23, 2024 at 5:06 pm #592125

walidmoujib7
Participant

The problem is a shipping plugin called “Paccofacile.it for WooCommerce” but I need it to manage shipments and therefore must remain active, can’t it be solved in another way?
Thank you

August 24, 2024 at 11:46 am #592210

Aizaz Imtiaz Awan
Keymaster

Hello,

If the issue is because of the 3rd party plugin, then please ask the plugin author support about this issue, they will check and guide you accordingly to solve this issue.

As you know the Envato support policy that we only give our dedicated support for the theme related issues not for the 3rd party plugins configuration or conflicting issues.

I hope you can understand our limitations and policy.

Best Regards.

August 24, 2024 at 1:03 pm #592221

walidmoujib7
Participant

Ok thanks

August 24, 2024 at 1:34 pm #592233

Aizaz Imtiaz Awan
Keymaster

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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