Product add to cart button won’t stop spinning

My website built with Woodmart theme has worked for over a year with no problems, but recently the online store stopped working properly, when you are on a product and click “add to cart” it doesn’t stop spinning and doesn’t add the product to your cart. It is very weird that it just stopped working out of nowhere and I can’t seem to figure out why or how to fix it. Can you please help, it seems like a theme issue since all plugins have worked fine with it in the past. Or is there a new updated version of the theme?

Email for direct contact : hello@utopiamushrooms.co

Thanks!

Hello,

Thank you very much for choosing our theme and for contacting us.

Unfortunately, I cannot enter the site, as the access is not workable.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme if you use the child.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Let us know and provide valid access if the issue remains.

Best Regards

Hi Elise, we tried all of the above and the additional tips provided, but the issue still remains.

Hello,

I have submitted the case to our developers we will get back to you soon.

Best Regards

Hello,

We found the reason for the add-to-cart problem. It is caused by this plugin https://gyazo.com/ec39f7cdcef1758af850aede7a2da7a1
It seems to be installed by your hosting provider and creates some kind of custom redirect after adding a product to the cart. By doing this, it breaks the AJAX request. Please, contact your hosting provider for help on this matter.

Kind Regards

Hi Artem, we contacted GoDaddy customer support, and they said they “disabled the object cache” further inquiring,
“can you have theme provider check the issue again?”

Would you kindly let us know?

Hello,

Do you mean that they disabled that particular plugin? If so, please, check if the add-to-cart works on your website now.

Kind Regards

Yes, they claim to have deleted that plugin, but it still isn’t working

Please, check if the plugin is no longer active in Dashboard -> Plugins -> Must use.

Kind Regards

Hi Artem, I’m not sure, attached is a screenshot

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Yes, it is still activated as we can see from your screenshot.

Hey Artem, we went back to GoDaddy hosting and made some more advances as per request.

Can you let us know how it’s looking from your end now?

… the problem is still the same

Hey folks, we’ve done everything you said, everything GoDaddy customer support send. The back and forth isn’t really working at this point, we’re three weeks without a website.. what can we do?

Try to add the following PHP code snippet to the child theme functions.php file to fix this

add_filter('woocommerce_add_to_cart_redirect', function( $url ) {
	if( strpos( $url, 'product-added-to-cart' ) > 0) {
		return '';
	} 
	return $url;
 }, PHP_INT_MAX);

Kind Regards

Hey Artem, the code snippet actually worked and got the site back up and running properly, however, we tried to use Klaviyo (mailchimp type site) “sign up to save” pop-ups and now the problem has returned.

So back to square one, any info would be greatly appreciated,

Thank you,
– Michael

Hello,

Try to replace it with the following one instead

add_filter('woocommerce_add_to_cart_redirect', function( $url ) {
	if( strpos( $url, 'product-added-to-cart' ) > 0 || strpos( $url, 'product_added_to_cart' ) > 0) {
		return '';
	} 
	return $url;
 }, PHP_INT_MAX);

Kind Regards

Thanks so much Artem, that seems to have solved the issue!

You’re the best.

You are always welcome.

Kind Regards

[Author]

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