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Product Add Video – Bug

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  • February 16, 2025 at 8:36 pm #638478

    kamran1331
    Participant

    Hello,
    the whole dashboard website and web browser hangs after I click on the button when I want to add a video. And everything is very slow until the video editing window is open.

    February 17, 2025 at 10:15 am #638539

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    February 17, 2025 at 2:02 pm #638672

    kamran1331
    Participant

    Added.
    And Video: https://www.awesomescreenshot.com/video/36683275?key=a92900eeafa551c8db63eba6f9aa2d0f
    here you can see that after click is the browser complete down.

    • This reply was modified 1 year, 4 months ago by kamran1331.
    February 17, 2025 at 3:23 pm #638706

    Artem Temos
    Keymaster
    Xtemos team

    Thank you for the video. We just tested this on your website and don’t see any problems. Here is a video https://gyazo.com/2d25fd37971372858a4ccb80c5b1ef22

    Could you please test how it works in different browser and in the incognito tab?

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Viewing 4 posts - 1 through 4 (of 4 total)