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Product Additional Information – Server Error 500

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  • #462572

    scott-7212
    Participant

    We are using a Single Product Layout, with our Product Additional Information tables being within a HTML Block so we can use them inside an Accordion.

    This works as intended, and displays the correct information across all of our products. However, when you try and use a Product Additional Information widget in a HTML Block, it will cause a Server Error 500 upon saving. It still saves and updates on the front-end, but it does still error.

    This error prevents us from going back into a HTML Block with an Additional Information widget, as we get the Critical Error message.

    My theory is that the editor for HTML Blocks does not use the preview product specified in Theme Settings -> Single Product.

    #462683

    Luke Nielsen
    Keymaster

    Hello,

    Please read the below article and replicate the steps for fixing that.

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/#aioseo-fixing-the-500-internal-server-error-in-wordpress

    In the meantime, feel free to ask me any questions you may have.

    Kind Regards

    #463046

    scott-7212
    Participant

    Thank you – we’ll work our way through the list of suggested fixes. I’ll update you if this issue persists.

    #463051

    Luke Nielsen
    Keymaster

    Hello,

    Ok, understood. If you would like to discuss the issue further, our customer support team is here for you.

    Have a good day!

    Kind Regards

Viewing 4 posts - 1 through 4 (of 4 total)