Product are added to cart from other sessions

For some strange reason when i visit the site in incognito mode and browse through products the cart gets filled with products. I switched to my old theme and there is no issue.

Hi,

We visited that product and a few other products but didn’t notice any mentioned issues https://gyazo.com/03d4a53002e7fc3ed567eb81f1ce1170

Regards

Please revisit the site! i have enabled the woodmart theme again. the theme you checked is not woodmart.

OK, we checked https://gyazo.com/c7d102e8ff6e5f5650f9d748c99506cc

try this url

you can see a gif here: https://gyazo.com/b551e4e7acd7cb9830448bbb8a7e3ea1

Please, send us your website link so we can compare how it works with our theme and default WordPress theme. Also, disable all external plugins that are not related to our theme.

I am creating a staging environment so you can check it now. I have also tried to see if it is happening in your demo and here is what i get:

https://gyazo.com/bb9a4c767d9ab10c0b788f46cb5bd20c

when you refresh the page the cart shows an amount and then goes to zero.

Yes, firstly it loads a cached version of the page and then reloads the shopping cart widget with the actual value. It is how it works with all WooCommerce themes.

Sorry for my late reply. I have created a demo site with just the theme and yoast seo and i still get products added to cart from other sessions. I have checked if i get the problem with other themes and i don’t.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

all plugins are disabled.

This account doesn’t have administrators rights.

Sorry for that. Try now.

We checked as you guide but didn’t see that problem https://gyazo.com/6f94c97f61b0f9e6ac0a0920d61322a6

I have attached a video with the bug. Its impossible to miss it if you do what i told you. I have tried in 3 different pc.

But it works with default WordPress theme in the same way https://gyazo.com/bfd775570404ebd2f84c30c13051ab07

I have tried with storefront theme and I cant reproduce this bug. I have also tried with savoy theme and i cant reproduce the bug. It only happens with Woodmart theme. If you followed my instructions you would have seen it. In case you can’t reproduce the bug we can have a team-viewer session to show you.

Thank you for your kind help.

Could you please disable cache plugins and test without them? We see that problem with all themes installed on your website now.

I have a drop in cache plugin from my server that i cannot disable. I don’t use any other cache plugins. Please send me a gif with the issue on another theme cause i don’t see it.

Your website is totally cached and even if we switch between themes it doesn’t work correctly in incognito tab https://gyazo.com/10bfc7e194af185177c5354b165cb629
It doesn’t matter what theme is turned on.

Of cource its totally cached by my host which i cannot turn off. It works correctly with all other themes. My live site is working correctly with my hosting cache and WProcket.

Here is video that demonstrates how the website works for us. We don’t see any problems as you mentioned https://drive.google.com/file/d/1AenlUkGGdL0x1S1RLra6xdj8HB8dCCLv/view?usp=sharing

[Author]

Posts