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Product attribute filters disappeared

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  • #421356

    hamster2116
    Participant

    Dear support, the attribute filters are not visible on the site
    Please find attached screenshot of the filter that is used on the site, it is build via custom layout

    What I did:
    – in woocommerce status > tools > regenerate lookup table, and also Regenerate the product attributes lookup table

    after that the attribute filters appear briefly, after 15 minutes or so they are gone again

    I also verified database table and the _wc_product_attributes_lookup exists in my database and it also contains all the data, see screenshot

    On my staging site I disabled all plugins and put it on storefront theme , I made a test page with the WC widgets (attribute filter) and it shows up and works.

    I suspect this could be something with woodmart maybe, I updated yesterday to 7.04 and the issue exists since then.

    I have added access to my staging site below where you can check

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    #421363

    hamster2116
    Participant

    In addition to the post above, I tried switching from shop filter “html block” to “widgets” (testing on Woodmart and Woocommerce)

    Only when I insert native Woocommerce widget, it works (but looks bad). When I use the woodmart theme widgets it doesnt show up.

    Also I’d like to add when I edit the archive layout in Elementor, I can see all the filters (on backend).
    Please view screenshots below.

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    #421402

    Hello,

    I have disabled “Use the product attributes lookup table for catalog filtering.” in Woocommerce > Settings > Product tab > Advanced tab.

    I am checking the filters work: https://gyazo.com/b76077b99fe4eb6788f9eba82ef341c1 and https://gyazo.com/08716a45ef36c20a76a4b6771f17fc16 and https://gyazo.com/0cb0971906618dd71b269450014149fe

    Please check and let us know if you have any difficulties.

    Best Regards

    #421670

    hamster2116
    Participant

    Thank you! I can see it works.

    Please let me know, is the option “Use the product attributes lookup table for catalog filtering.” not needed, should I always disable it when using your themes?

    #421730

    Hello,

    Yes, keep this option disabled.

    If you have any questions please feel free to contact us.

    Best Regards

    #422631

    hamster2116
    Participant

    Thank you, the issue has been solved.

    #422678

    You are welcome! We are here to help.

    Wish you a wonderful day!

Viewing 7 posts - 1 through 7 (of 7 total)

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