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product carousel issue

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #302418

    brandcatmedia
    Participant

    On the home page I have a ACCESSORIES section which is having a product category carousel slider
    this slider is working fine on desktop but on mobile the 3rd image is getting blured, I tried to figure it but dint got any solution to solve that issue, please check the screenshot of mobile view.
    this is my stagging website so you can login to backend and do the required changes.
    I need this issue be solved asap so i can do same on my live website.

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    #302443

    Hello,

    Please make sure the images uploaded for the categories are of the same size and check the slider again.

    Best Regards

    #302975

    brandcatmedia
    Participant

    Hello support,

    I have added the same image size for 3 categories(parandi,juttis,potlis) on home page still the issue is same.
    please login at the backend and check as I have aalready given the credentials to you.
    the credentials are of stagging site so can do the required changes directly but just let me know what you did so I can do same on the Live website.

    #303114

    Hello,

    I cannot catch the problem now. https://gyazo.com/41802e46e46c85a47427c80090be4490 and https://gyazo.com/e42718af1858128df04eb92498fd9caa

    Please provide the screens from your site.

    Best Regards

    #303226

    brandcatmedia
    Participant

    you are doing inspect and checking on desktop check on actual mobile browser then you see what I am saying attched is the sceenshot from my mobile.

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    #303417

    Hello,

    Please update the theme to 6.1.3 and check the issue.

    Best Regards

    #303484

    brandcatmedia
    Participant

    Hello Team,

    I have updated the theme as well all the plugins but the issue is same, even I changed the design view but still 3rd image is not showing properly on the actual mobile device(attached).
    This is taking very long for you guys to investigate the issue and giving me the solution.
    I already gave you guys access to stagging website so you can do the required changes by youself still back and froth you asking me to do.
    I request you guys to solve the issue and give me the solution on priority.
    Hope this time you will give me the excat solution.

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    #303700

    Hello,

    Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Disable absolutely all the plugins excepting these ones:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Best Regards

    #303938

    brandcatmedia
    Participant

    I have done all above sugestted steps still the issue is same, so now please check and find the solution

    #304175

    Hello,

    The problem occurs cause you apply both WoodMart LeazyLoading and third-parties one, https://take.ms/SES8E

    Best Regards

    #304463

    brandcatmedia
    Participant

    first of all all thrird party plugin is been disable and even now when switched off the theme lazy loading too, still the issue is there.
    I think you cant give me the solution, so lets not waste time.
    I am creating another ticket hope that technical person can solve my issue.

    #304499

    Hello,

    The problem was caused by Lazy loading from WoodMart and Lazy loading from the WP Rocket plugin that was enabled at the same time.

    Now WP Rocket has been disabled. However, if you check the page in incognito you will see that the script still loaded, https://take.ms/KhzHa which means that your server has the cache, please contact the host support and ask to clear the server cache.

    Best Regards

Viewing 12 posts - 1 through 12 (of 12 total)