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product carousel issue
- This topic has 11 replies, 2 voices, and was last updated 3 years, 5 months ago by Elise Noromit.
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AuthorPosts
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June 25, 2021 at 10:05 am #302418
brandcatmediaParticipantOn the home page I have a ACCESSORIES section which is having a product category carousel slider
this slider is working fine on desktop but on mobile the 3rd image is getting blured, I tried to figure it but dint got any solution to solve that issue, please check the screenshot of mobile view.
this is my stagging website so you can login to backend and do the required changes.
I need this issue be solved asap so i can do same on my live website.Attachments:
You must be logged in to view attached files.June 25, 2021 at 10:58 am #302443
Elise NoromitMemberHello,
Please make sure the images uploaded for the categories are of the same size and check the slider again.
Best Regards
June 28, 2021 at 6:46 am #302975
brandcatmediaParticipantHello support,
I have added the same image size for 3 categories(parandi,juttis,potlis) on home page still the issue is same.
please login at the backend and check as I have aalready given the credentials to you.
the credentials are of stagging site so can do the required changes directly but just let me know what you did so I can do same on the Live website.June 28, 2021 at 12:58 pm #303114
Elise NoromitMemberHello,
I cannot catch the problem now. https://gyazo.com/41802e46e46c85a47427c80090be4490 and https://gyazo.com/e42718af1858128df04eb92498fd9caa
Please provide the screens from your site.
Best Regards
June 29, 2021 at 4:35 am #303226
brandcatmediaParticipantyou are doing inspect and checking on desktop check on actual mobile browser then you see what I am saying attched is the sceenshot from my mobile.
Attachments:
You must be logged in to view attached files.June 29, 2021 at 5:28 pm #303417
Elise NoromitMemberHello,
Please update the theme to 6.1.3 and check the issue.
Best Regards
June 30, 2021 at 5:42 am #303484
brandcatmediaParticipantHello Team,
I have updated the theme as well all the plugins but the issue is same, even I changed the design view but still 3rd image is not showing properly on the actual mobile device(attached).
This is taking very long for you guys to investigate the issue and giving me the solution.
I already gave you guys access to stagging website so you can do the required changes by youself still back and froth you asking me to do.
I request you guys to solve the issue and give me the solution on priority.
Hope this time you will give me the excat solution.Attachments:
You must be logged in to view attached files.June 30, 2021 at 3:55 pm #303700
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Disable absolutely all the plugins excepting these ones:
Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGBest Regards
July 1, 2021 at 12:18 pm #303938
brandcatmediaParticipantI have done all above sugestted steps still the issue is same, so now please check and find the solution
July 2, 2021 at 12:54 pm #304175
Elise NoromitMemberHello,
The problem occurs cause you apply both WoodMart LeazyLoading and third-parties one, https://take.ms/SES8E
Best Regards
July 5, 2021 at 4:55 am #304463
brandcatmediaParticipantfirst of all all thrird party plugin is been disable and even now when switched off the theme lazy loading too, still the issue is there.
I think you cant give me the solution, so lets not waste time.
I am creating another ticket hope that technical person can solve my issue.July 5, 2021 at 8:23 am #304499
Elise NoromitMemberHello,
The problem was caused by Lazy loading from WoodMart and Lazy loading from the WP Rocket plugin that was enabled at the same time.
Now WP Rocket has been disabled. However, if you check the page in incognito you will see that the script still loaded, https://take.ms/KhzHa which means that your server has the cache, please contact the host support and ask to clear the server cache.
Best Regards
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