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Product Category Pages Not Sporatically Displaying in a Broken Format

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  • #345708

    [email protected]
    Participant

    Hello, I have configured my website to load showing the product catalog.
    When a user clicks on one of the catalog images, it shows the products in that catalog. What is happening on this page, is there is something wrong with the formatting. The page first shows up broken with the first two products stacked on top of each other. After I refresh that page a few times, then it formats properly and works. I have attached two images of what I see. There is a before image and then the image of how the page looks after I refresh it a few times.

    I am using WordPress version 5.8.3
    Wordmart Child Version: 1.0.0
    Wordmart Framework Version: 6.2.4

    • This topic was modified 3 years, 8 months ago by [email protected]. Reason: I attached the images instead of embedding them into the content
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    #345734

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Switch to the parent theme and check how the products loads

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

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