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Product count error in Chrome
- This topic has 6 replies, 2 voices, and was last updated 4 years, 2 months ago by
Elise Noromit.
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AuthorPosts
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February 15, 2021 at 6:34 pm #266762
serezartParticipantI used the Woodmart theme on about 6 sites. A very successful theme, first of all congratulations. But there is a problem with product impressions in the Google Chrome browser. I choose to show 24 products from the theme settings. You will see 25 products when you enter Chrome in the address I provided below, and 24 products when you enter from other browsers and you will notice the error. There is the same problem with all the woodmart sites that I do. I expect you to solve it as soon as possible.
Thank you for support!
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You must be logged in to view attached files.February 15, 2021 at 10:20 pm #266823
Elise NoromitMemberHello,
Thank you for the warm feedback and for staying with us.
Please provide your site admin access.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best Regards
February 15, 2021 at 10:34 pm #266829
serezartParticipantFor user privacy, I cannot share site admin information because they are all my clients. I only left the plugins your theme suggests active. I disabled all other plugins. The result is still the same.
I can give the information of another site that is still under setup.
I don’t think the problem is with the plugins. Because when I check it from a different browser other than Chrome, there is no problem.
Thnx
February 15, 2021 at 11:35 pm #266847
Elise NoromitMemberHello,
Can you create a testing site on some staging?
Please create the site, upload all the plugins you use on the site and test with the plugins and without.
Content does not matter it can even demo content.
Best Regards
February 18, 2021 at 10:47 pm #267712
serezartParticipantHello
I set up a site with your demos, changed only the visuals and added products. I am submitting admin user information and screenshots in the attachment The same problem persists. As an extra I just installed loco translate.
I am waiting for your return.
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You must be logged in to view attached files.February 18, 2021 at 10:53 pm #267719
serezartParticipantNow, i updated the woocommerce new version. Please find attached pictures for error. I choose 15 products show to shop page, but site provide 25 products on chrome browser. I believe that you should be update your theme.
Attachments:
You must be logged in to view attached files.February 19, 2021 at 2:07 pm #267871
Elise NoromitMemberHello,
You have set 15 products on the page and I see 15 products https://gyazo.com/683659126be34cf9fa3c098ad2aa05bc
Please clear the browser cache and check again.
Best Regards
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