Product count number is wrong in Category

Hello Team,

In my website, number of product is showing wrong number in Category.
In the iphone category, it show 4 products.
Actually only 2 products are in stock in that category, others are not in stock.
Please see my attached files for more details.

Best,
Zin

Attachments:

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Hi dev3,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

Hello Hung Pham,

Thanks for your reply.
Please see login credential in the Extra Information.

Best Regards,
Zin

Hi dev3,

It won’t displays Out of stock products https://prnt.sc/q3NYUwDMR4eZ

Regards,

Hello Hung Pham,

My error is Product count number is wrong.

1. Showing wrong product count in category.
Did you see the iphone category is showing 4 products? It is wrong. It only have two products in that category.
https://technoland.com.mm/product-category/accessories-apple-2/apple/
Please see my attached file also.

2. Only two product have in that category page.
https://technoland.com.mm/product-category/accessories-apple-2/apple/iphone/

Your product count is showing wrong number, it should be 2 right ?
Can you fix it ?

Best,
Zin

Hi dev3,

I see you are using outdated WoodMart theme, please create a dev site and update theme and core plugins to the latest version and let me know if it helps.

Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Regards,

Hi Hung Pham,

It seems my hosting service does not support a staging platform. I have added the SFTP credentials so you can directly fix the PHP/JS code on my website. Please see the Extra Information for login credential.

Best,
Zin

Hi Hung Pham,

Now i found the solution to fix that problem.
I just change the Catalog visibility: Shop and search results / Shop Only
Then I click update and the product count is working back.

Thanks for your kind support.

Bye
Zin

Hi dev3,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

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