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Product Description

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #727575

    watchostorein
    Participant

    Product page not show description that i write but show default desription i add link

    #727592

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for contacting WoodMart Support. We’ll be happy to assist you with your request.

    Before we continue, we have one quick question for you:

    Where did you first hear about WoodMart?

    We really appreciate your help with this. It takes just one click, but your answer is extremely valuable to us and helps us understand how customers discover WoodMart:
    https://tally.so/r/rj8qWl

    Now, let’s get back to your request. Unfortunately, I am unable to visit your site at the moment due to maintenance mode. Please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    #727608

    watchostorein
    Participant

    Product description is defualt by woodmart

    #727625

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    We have tested the product with a default WordPress theme, and the product description is still not displayed. This indicates that the issue is not related to the WoodMart theme.

    See Screenshot for clarification:https://postimg.cc/62m6j3Xm

    We also noticed that the server reports the OPcache as full:

    OPcache memory: 128 MB / 128 MB
    Interned strings: 100%
    OPcache status: Full

    Please ask your hosting provider to check the OPcache configuration and clear/restart the PHP OPcache to ensure that it is not affecting the website.

    Additionally, please temporarily deactivate all plugins except WooCommerce and test the product again. You can also add a simple text such as “Test Product Description” to the product description and check whether it appears on the frontend.

    Since the issue also occurs with the default WordPress theme, these tests will help us determine whether the issue is caused by a plugin, WooCommerce, or the server configuration.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)