Product description away…?

Hi,
after a few integration of new product i cannot see the description of the new products. I just see it for a shirt time when i refresh the site (F5). This just occurs under my “Mens pullover” categorie (see link in private area).
Does i set a checkbox wrong ? I dont know why this happends….

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Hi, see private content:

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hi Elise,

i deactivate all plugins without success. I tested it in private mode and different browser. You will find the credentials in the private area.

Hi, i guess you will additional have the FTP access. You will find also in the private area:

Hello,

You need to delete div tags with classes, it breaks the structure: https://gyazo.com/517b1f11aeda499da65f5a36b0fb0138

If you have any questions please feel free to contact us.

Best Regards

Crazy…it works many thanks!

You are welcome! We are here to help.

Wish you a wonderful day!

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