Product description disappeared after edit of product.

[Carsten-Lemche]

Hi! One of our product pages has lost its product description box from the editor after an edit was made and now it displays a full copy of the product page in the field/widget on the product page instead.

• This topic was modified 2 months, 3 weeks ago by Carsten-Lemche.

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Hello,

Please check it now, it is showing in the Product page: https://ibb.co/qmR25KT

Best Regads.

[Carsten-Lemche]

Still nothing showing on our end. I have send how it looks on ours. I have tried both in Safari and in Chrome to see if it was a browser issue. (apologies for the double upload of screenshots)

• This reply was modified 2 months, 3 weeks ago by Carsten-Lemche.
• This reply was modified 2 months, 3 weeks ago by Carsten-Lemche.

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Hello,

Please edit the product and then click the Screen Options at the top right on the screen and match the settings with my screenshot: https://ibb.co/SKpWDTW, you will see the product page as I see at my end: https://ibb.co/9T5wHn5

Best Regards.

It’s back now! It had copied a bunch of the site widgets so I had the edit it but now its functional again. Thank you for the assistance!

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

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Best Regards.

[Author]

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