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Product description not showing (Look at screenshot)

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  • #265433

    telkmx
    Participant

    I’m trying to add a product description to a product as you do here:
    https://imgur.com/aGz6d5K

    But on my website it shows like that
    https://imgur.com/lcfXeBa

    My description was added here with a custom “PRODUCT TAB OPTIONS” with a custom title.
    How do i do to make a real description per product as you did there on the first image ?
    I can’t seem to find it

    #265445

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the Description tab, now it is the last, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #265700

    telkmx
    Participant

    I’ve tried deactivating the plugins but it still doesnt work..

    #265752

    Hello,

    Your product description is empty: https://prnt.sc/z52a8s

    I have added a text: https://prnt.sc/z52ct1 I see the description https://prnt.sc/z52ep1

    Please refer to the Elementor documentation on how to build content templates: https://elementor.com/learn/

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)