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Product Descripton on mobile empty until we touch it
- This topic has 12 replies, 2 voices, and was last updated 8 months, 1 week ago by Luke Nielsen.
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AuthorPosts
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April 3, 2024 at 3:11 pm #554600
mrcosmetics12ParticipantHello, I have a problem with the product description that I scroll to on the product page from the mobile phone. It is only when I touch it with my finger that I see the description, I tried clearing the cache and turning off the plugin and it still shows this problem. Attach a picture
Attachments:
You must be logged in to view attached files.April 3, 2024 at 3:44 pm #554622
Luke NielsenKeymasterHello,
Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?
Kind Regards
April 3, 2024 at 4:01 pm #554630
mrcosmetics12Participanthere you go
April 4, 2024 at 10:02 am #554829
Luke NielsenKeymasterHello,
I see that you have some 3rd party plugins and customizations in the child theme, in this case, I suggest you disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent themeThen activate the plugins one by one, checking the issue to detect which one causes the problem. If it works with the plugins well, enable the child theme then and recheck the issue.
Let me know the result.
Kind Regards
April 4, 2024 at 11:13 am #554847
mrcosmetics12Participanti did this
i disable all plugins and its still not working..
this is staging website :
https://woocommerce-1236796-4452490.cloudwaysapps.com/April 4, 2024 at 3:25 pm #554946
Luke NielsenKeymasterHello,
Please clarify the general access details to the site: https://prnt.sc/K4ar1Hdw1dqt, the attached credentials is not working for that “Sign in” alert.
Kind Regards
April 4, 2024 at 3:47 pm #554961
mrcosmetics12Participantsorry
this is one :April 5, 2024 at 11:45 am #555145
Luke NielsenKeymasterHello,
Please navigate to WoodMart -> Patcher and apply the
555142
patch to fix the issue.Then check the issue again and let me know.
Kind Regards
April 5, 2024 at 12:42 pm #555171
mrcosmetics12ParticipantStill not working..
April 5, 2024 at 2:10 pm #555206
Luke NielsenKeymasterHello,
I have applied the patch for the staging site and there it works well: https://prnt.sc/9lh0hnU3dVBb, most likely it’s a cache issue, so please clear the browser/site/mobile/server caches and recheck the issue.
Kind Regards
April 5, 2024 at 2:59 pm #555227
mrcosmetics12Participanton staging yes its work.
on my love site its not
i also try to disable cash plugin and log in from incognito mode.
not working ..April 6, 2024 at 8:57 pm #555453
mrcosmetics12ParticipantWhat is your suggestion ?
April 7, 2024 at 12:34 am #555464
Luke NielsenKeymasterHello,
Sorry for the delay.
Try to clear the server cache as well, if it does not help you, confirm the permission to disable 3rd party plugins on the live site.
Thank you for your time.
Kind Regards
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