Product detail page OUT OF Stock Issue on some products

Hello,

Our site is facing some different kinds of issues in product swatches. Like in some product detail pages, Out of stock swatches are not disabled on first load. When we click on any option then the disabled option gets visible.
See here – https://shopptouch.com/product/seamless-t-shirt-bra-9000/

In some other product detail pages, Out of stock swatches never get disabled and on click Add to cart button, it pops up Alert.
See here – https://shopptouch.com/product/lace-full-cup-bra-2207/
Out of Stock options are: BLK- D38, E34, E40, F34, F38, G34, G36, G40, H34 CANT- D34, D36, D38, D40, D42, D44, E34, F34, F38, G34, G38, G36, H34

Can you please help to fix this issue?

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Hello,

Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.

If the problem continues then leave all the third-party plugins and provide the admin panel login details of the website with the permission to debug then we will troubleshoot with the theme plugins.

Regards.
Xtemos Studios.

Hello

We have tried your recommendations but still getting the same issue. We have provided you the admin credentials and FTP details. Please check and help us to fix it.

Thanks!

Hello,

I have logged into your website and all the third party plugins are still activated.

Please deactivate all the third party plugins and then tell me with the permissions to debug then we will troubleshoot with the theme plugins.

Regards.
Xtemos Studios

Hello,

We can’t deactivate plugins on live site so we have replicate the production site to a test server where you can check the issue. On test server we have deactivated all the plugins except the theme recommendations. Parent theme is active for now.

https://staging2.shopptouch.com/product/lace-full-cup-bra-2207/
https://staging2.shopptouch.com/product/seamless-t-shirt-bra-9000/

Hello,

Try to replace files in the folder woodmart/js/ with the following https://drive.google.com/file/d/1eKNFs1yBHmSOAkcGXmTMxtT47Hgw81WM/view
Clear your browser cache and test how it works.

Kind Regards

Hello,

Thank you for your reply and fixes!

https://staging2.shopptouch.com/product/seamless-t-shirt-bra-9000/ its working fine now.

But the other one is still having issue.
Out of stock options are enabled here and not disabled on click.
Can you please check this again.
https://staging2.shopptouch.com/product/lace-full-cup-bra-2207/

Thanks!

Try to add the following PHP code snippet to the child theme functions.php file to fix this

add_filter( 'woocommerce_ajax_variation_threshold', 'wd_ninja_ajax_threshold' );
function wd_ninja_ajax_threshold() {
    return 100;
}

Hello,

We have added this function but its not working yet. Please check.

Where exactly have you placed that function? Please, send us a screenshot.

We have added this function in child theme’s functions.php. Please check screenshot.

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Please, remove the previously added function https://gyazo.com/814f8a508aa0c12af4cd97006ab690a9
Also, make sure that the child theme is activated in Appearance -> Themes.

We made the Child theme active and with the function its working fine now.

Thank you so much for your help!

You are welcome! If you have any questions please feel free to contact us.

Best Regards

[Author]

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