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Product Details – Product tab – Additional info tab

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #544296

    software
    Participant

    In the product details, additional information is displayed below the description, at the very bottom, which should be visible in the tab -> https://prnt.sc/YTDkXx73PuO3
    The appearance of the products is set in: Layouts > Single product layout – https://prnt.sc/csHJ3VrxeY9c

    #544386

    software
    Participant

    We made changes to the website, removed unnecessary products and left one test one.

    #544688

    Hung Pham
    Keymaster

    Hi software,

    Thanks for reaching to us.

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,

    #544722

    software
    Participant

    Thank you, we deactivated the plugins one by one, unfortunately the problem persisted, the technical parameters were still at the bottom.

    #544927

    Hung Pham
    Keymaster

    Hi software,

    Thanks for reaching to us.

    That’s because table of attribute not placed inside the tabs, so it will inherits width of product wrapper instead https://prnt.sc/3unpwkj8QP6q

    Add the following Custom CSS code to Theme Settings > Custom CSS > Global Custom CSS:

    .wd-builder-on .woocommerce-product-attributes {
      width: 66.66666667%;
    	margin: 0 auto;
    	display: block;
    	padding: 0 5px;
    }

    Regards,

    #551106

    software
    Participant

    Hello,
    We have added the code (https://prnt.sc/c2FjcJZJqmug), unfortunately, the problem still persists -> https://prnt.sc/-e3WFparJjXg
    We have made a sample product “Test” and layout for this product -> https://prnt.sc/gQR4j4Xfs716
    Additional info tab falls out of the column and is placed at the very end.

    #551332

    Hung Pham
    Keymaster

    Hi software,

    Thanks for reaching to us.

    It’s not an issue and it’s working correctly. I will try to explain, there are 3 default tabs of WooCommerce:

    + The Additional Information Tab: Shows when the Attributes are added under a Product. If the Attributes are not added then the Additional Information tab doesn’t show.

    + Description Tab: This is the main description on the product page. Please enter the product and make sure you have added the content.

    + Reviews: Used to show customers’s reviews.

    And you are using Product tabs element to shows Attributes, it also means Additional Information https://prnt.sc/GoDKzcq4-W5J

    Regards,

    #551366

    software
    Participant

    In “Single product layout – Test” for test product, we stopped using “Product tabs” -> https://prnt.sc/3enlKbA5jsHr
    In “Single product layout – Test”, we have two columns and we want “Product additional infomation table” to display in the left column under the title. It displays incorrectly at the very bottom in the middle column under “Product content” -> https://prnt.sc/hLxoRmDkhKG5
    You can see that this element does not hold its place set in the layout, when you enter the page it jumps to the very bottom.

    #551690

    Hung Pham
    Keymaster

    Hi software,

    Thanks for details.

    Please try to update WooCommerce plugin to the latest version and check again. I conducted a test on my end with all the latest plugin versions and exact custom layout, everything worked well https://prnt.sc/sgP1YhkFIBqM https://prnt.sc/fzeWQFKzif3P

    Regards,

    #551917

    software
    Participant

    WooCommerce has been updated, but unfortunately the problem still persists.

    #551964

    Hung Pham
    Keymaster

    Hi software,

    You added a custom JS https://monosnap.com/file/No7W23ObM33cT4PQiiYizUzom7j6X3, which Product attributes always display at the bottom. Please delete it and check again.

    Regards,

    #551969

    software
    Participant

    Thank You.

    #551973

    Hung Pham
    Keymaster

    Hi software,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

Viewing 13 posts - 1 through 13 (of 13 total)

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