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PRODUCT EXTRA OPTIONS not updating

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  • #202061

    strandcreative
    Participant

    The PRODUCT EXTRA OPTIONS section on the edit product screen isn’t working. I have the “Add “New” label” checkbox ticked but when I try and untick the box and update the product it doesn’t save and the new label checkbox is still ticked.

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    #202174

    Hello,

    Please make the full backup of your site and check how it works on the default (Storefront) theme to detect if our theme causes the problem or it is the issue of the plugin configuration.

    If it works well on the Storefront, please provide your site admin access to the private area.

    Best Regards

    #202327

    strandcreative
    Participant

    changing themes removes this box as it is theme specific so I cannot do that…

    #202479

    Hello,

    Please disable and remove CMB2 and Redux Framework they are no more needed. https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

    I have deactivated the plugins and NEW label works:

    https://prnt.sc/sxf8dt

    https://prnt.sc/sxf8ku

    https://prnt.sc/sxf8v6

    Best Regards

    #202634

    strandcreative
    Participant

    thank you 🙂

    #202659

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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