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Product Gallery

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  • #632367

    amirghaffarii03
    Participant

    Hey,

    I wonder how can we fix this issue:

    On the product galler after choosing one option, in this case 30 ML and the scrolling through images, the other option does not show. Please check Loom video below,.

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    #632467

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to say I do not fully understand your issue. Could you please elaborate on your concern more with some useful Screenshots so that we can better understand and assist you accordingly of which issue you have faced. Also share the wp logins details of your site so i will check and give you a possible solution.

    Best Regards.

    #632827

    amirghaffarii03
    Participant

    1. Gallery Display Issue Based on Variant Selection
    Observation:

    When selecting the 100 mL variant, the gallery correctly updates to show the images for 100 mL.
    However, selecting the 30 mL variant and scrolling through the gallery doesn’t display the 100 mL images—it only shows the 30 mL version.

    2. Duplicate Item in Cart
    Observation:

    Adding one variant to the cart results in two items being added: one for the selected variant and one for a different variant of the same product.

    #633107

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    01. You need to clear the previous preselected variation then check the variation images for each variation:
    https://ibb.co/5FfZW2G

    02. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Best Regards

    #633110

    amirghaffarii03
    Participant

    Hey,

    1. Well we dont want the customer to clear the selected option, but rather be able to scroll through the images, like showed in the video, how can we solve this?

    2. Issue solved

    #633178

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    It will not work, You need to clear the previous preselected variation and then check the variation images for each variation. This is the way it works.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)