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Product gallery images not showing

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #402455

    Marc Xu
    Participant

    Hello,

    Is there a reason why my product gallery images are not showing?

    I checked all plugins but found no problem. please help me.

    #402476

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for reaching out to us!

    Be sure that you don’t have disabled thumbnails for the product gallery in Theme Settings -> Single product -> Images -> Thumbnails position.

    https://prnt.sc/uUDkpll4rQyc

    In the meantime, feel free to ask me any questions you may have.

    Kind Regards

    #402485

    Marc Xu
    Participant

    Hi Luke

    Thanks for your reply.

    There has been set, but it still doesn’t show

    Attachments:
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    #402514

    Luke Nielsen
    Keymaster

    Hello,

    In this case, please disable all plugins that are not related to the theme and provide login access for your site’s WordPress admin panel.

    I look forward to hearing from you.

    Kind Regards

    #402636

    Marc Xu
    Participant

    Hi,

    Thanks for your patience, I did what you said, but it still doesn\’t show.
    How do I provide login access to my site\’s WordPress admin panel?

    Best regards

    #402883

    Luke Nielsen
    Keymaster

    Hello,

    Just send us your admin access to the private area (that is below the message area).

    https://prnt.sc/xzYAO2ZlA4B0

    I look forward to hearing from you.

    Kind Regards

    #402892

    Marc Xu
    Participant

    Hello Luke,

    Well noted, please check.

    Waiting for your reply.

    Thanks a lot

    #402936

    Luke Nielsen
    Keymaster

    Hello,

    The issue with the thumbnails appeared when the “SiteGround Optimizer” and “SiteGround Central” plugins are enabled, after disabling them the product gallery works well.

    https://prnt.sc/mPFWWr9fc-rG

    If there’s anything else we can do, please get in touch.

    Kind Regards

    #403118

    Marc Xu
    Participant

    Hello Luke,

    Thank you very much for your help!
    The problem has been solved, everything is perfect.

    Thanks & regards

    #403157

    Luke Nielsen
    Keymaster

    Hello,

    We will appreciate it if you can refer your friends or family members to become a part of our Xtemos family.

    In case you need any additional help, I’d be more than happy to assist you.

    Kind Regards

Viewing 10 posts - 1 through 10 (of 10 total)

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