Product Gallery Problems

Hello,
I used Product Gallery: Left Vertical Position for the product layout. For some products, I can’t click the thumbnails to change the photo in the slider, for others its ok. Can you check please?

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Sorry this is the link:

Hello,

Thank you very much for choosing our theme and for contacting us.

I am checking both products and I cannot catch the problem: https://gyazo.com/7686f1ccb050590ab7d9cf1272f8c72c

Could you provide a short video screen? The gallery does not have a loop, when you are on the last image you need to scroll back.

Best Regards

Hello, thank you.
This is a video of two products, the one that its ok, and the other one that cant click to image thumbnails.
Thank you

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Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case. In addition, add the product URLs with the problem.

Best Regards

Hello, thank you for the answer.
Here are the site admin access.
Best Regards

Hello,

Could you kindly check the credentials? I cannot log in.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Here are the credentials.
Thank you

Hello,

Unfortunately, I cannot log in.

If you have any questions please feel free to contact us.

Best Regards

Hello,
Can you give a check now?
It should be ok,
Thank you

Hello,

Please provide FTP access our developers would check deeper.

Thanks.

Best Regards

Hello, thanks for your answer.
Here are the FTP access:

Hello,

Could you check the access I cannot log in?

Best Reards

Hello,
These are the SFTP credentials

Hello,

Thank you for the provided access, I have submitted the case to our developers and we will get back to you asap.

Best Regards,

Hello,

Please insert this code into the Theme Settings > Custom JS > On document ready:

(function($) {
	$(document).on('click', '.woocommerce-product-gallery .product-image-thumbnail', function() {
		var $this = $(this);
		var index = $this.index();

		if (!$this.hasClass('slick-slide')) {
			index = $this.parents('.slick-slide').index();
		} else {
			return;
		}

		$('.woocommerce-product-gallery__wrapper:not(.quick-view-gallery)').trigger('to.owl.carousel', index);
	});
})(jQuery);

Let us know if the problem remains.

Best Regards

[Author]

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