Product gallery widget/thumbnails arent working correctly

Hello. Whenever I load up a product page on my phone (iOS) I need to press twice on the product thumbnails for the main image to switch to the image I have pressed. Some times even more. How do I fix this? My conversion rate is going down a lot due to this problem. I also see that the “WP Rocket delay JS exclusions” option that I have toggled on does not populate the list in the WPRocket plugin. Do you have a fix for this? Looking forward to hearing from you.

Hi,

We tested your site on several iOS devices using both Safari and Chrome browsers. In all cases, the product opened correctly on the first press. As proof, we are providing a video showing it working properly on a real device – https://monosnap.com/file/9IahueGOkaxfl6hoGfdxNoM1pfxTR1.

Kind Regards

Hello, Yes I managed to fix the issue. Thank you for checking and I apologize for not updating the thread and informing you that the problem was fixed. Thank you and sorry, again.

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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