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product grid swatch displays

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  • #639460

    margiteerma
    Participant

    Hello!

    I have different products that have multiple variations. For some products the swatches show in the product archive and for others they dont. Could you help me why some products have that problem even though the settings are the same.

    I can give you an example also. I added it as the website link. I will provide you with the login credentials also.

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    #639575

    Luke Nielsen
    Keymaster

    Hello,

    First, I have enabled this option – https://prnt.sc/H_O4iSS8j90p then for those swatches that have the image defined for the variation, you need to enable the Text Swatch option – https://prnt.sc/gU4PHxEEUxpG

    Then those images will appear – https://prnt.sc/5GgXCg6zZUbB

    Kind Regards

    #639943

    margiteerma
    Participant

    Okei, that is good to know! But I feel like we maybe misunderstood each other.
    I meant, as in the pictures I sent, some of the product have the color swatches showing, but the on the second screenshot, as you can see it has the swatches, but on the product archive it does not show those color options. What might be the reason behind that?

    For example in the URL I added. Pesukastiga voodi “Genesis” is showing the two swatches, and the Pesukastiga voodi “Liisa” should show the same, but is not. I will add the screenshots aswell.

    Hopefully that makes sense. There’s an anomaly, one product shows the little color circle and other does not, although the both should have the option in product archive.

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    #639974

    Luke Nielsen
    Keymaster

    Hello,

    Okay, I see. May I disable 3rd party plugins for testing?

    Looking forward to collaborating with you!

    Kind Regards

    #639978

    margiteerma
    Participant

    Hello,

    As this is a live site, I would rather create the similar situation on a develop site.
    I will post the correct info of the develop site for you.

    #640327

    Luke Nielsen
    Keymaster

    Hello,

    Okay, I will wait for your response.

    Thank you for your time.

    Kind Regards

    #644790

    margiteerma
    Participant

    Hey!

    Here are the login credentials. Sorry for the wait.

    #644799

    Artem Temos
    Keymaster

    Please send us your staging website URL as well.

    #647931

    margiteerma
    Participant

    Hey!
    Here is the URL.

    #647995

    Luke Nielsen
    Keymaster

    Hello,

    I don’t see such an issue on the staging site, if you see it, please send me a link to such products.

    I await your response.

    Kind Regards

Viewing 10 posts - 1 through 10 (of 10 total)