Product image on preview Issue

Hi,

The product images on the preview look lower quality even though images are not low-quality resolution. When viewing the image on full screen it looks good but not otherwise. Please see the attached photos. What would be the issue here ?

Attachments:

You must be logged in to view attached files.

Hello,

Please increase the thumbnail size in the Theme Settings > Single Product > Images.

If you have any questions please feel free to contact us.

Best Regards

Hi,

I have increased that however there is still no changes.

Thanks

Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hi, please find the staging of the website details below.

Hello,

Please check the credentials to the front-end or disable them while we are checking the problem.

Best Regards

Hi, Did you manage to find the problem?

Thanks

Hello,

I cannot enter the site. Please check the credentials to the front-end or disable them while we are checking the problem.

Best Regards

I have just checked the credentials and they are all correct. Please try again.

Thanks

Hello,

Please try to increase this value: https://gyazo.com/14e3805097b124c9958d952ea7d0a3da

Find our documentation tutorial about this here: https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/

In addition, try to upload images of more size

If you have any questions please feel free to contact us.

Best Regards

Hi,

I have increased the width to 2000 px on the product image and thumbnail.

However, the thumbnails are showing as pixelated and blurry, even though thumbnail width set as 2000 px now.

Can you please advise ?

Thanks

Attachments:

You must be logged in to view attached files.

Hello,

The plugin https://prnt.sc/21cyer4 WooCommerce Product Video Gallery replaces WoodMart gallery https://prnt.sc/21cy141. Please disable it and check the issue.

Best Regards

Thank you

You are welcome! We are here to help.

Wish you a wonderful day!

[Author]

Posts