Product Images

The product images doesnt load in a single product image when we click on click to enlarge icon. It is blackout screen.

THe problem arised again.

There are many products where images doesnt open.

login details attached

Hello,

On my side the enlarge icon works well, here is a video: https://take.ms/St0Ii1

Please explain how can I replicate your issue on my side.

Kind Regards

It may work on desktop but its not working for many many products on mobile.

when we click it is black screen. no image loads.

please fix.

[Luke Nielsen]

Hello,

Could you please make a video from your side for a better understanding?

Because on my side it works well, here is a video: https://take.ms/aT40s

Looking forward to hearing back from you!

Kind Regards

• This reply was modified 1 year, 4 months ago by Luke Nielsen.
• This reply was modified 1 year, 4 months ago by Luke Nielsen.

here is a video: https://we.tl/t-oB4RpLzm0n

Hello,

Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Kind Regards

Yes. Please go ahead.

Please fix this urgently as customers are unable to view the images.

Thanks

Hello,

The current issue is related to some third-party plugins and also your website is cached with that issue. When you log in to the site and disable all third-party plugins, the images show well: https://monosnap.com/file/vgqj1oAoWgAPzpR1vJjdC3vw3Io5tD

So please clear all caches (website/browser/server), disable third-party plugins and then recheck the issue.

Kind Regards

If that is the case then why other product images are loading with all the plugins enabled?

If the issue is with 3rd party plugins then images of all the products should not load.

Pleae check and fix.

Hello,

Could you please disable the server cache? So I can check the issue properly.

I await your response.

Kind Regards

How to disable the server cache?

Hello,

I suggest you contact your hosting provider and ask them to disable it.

Looking forward to collaborating with you!

Kind Regards

Our server cache has been disabled.

Kindly process and fix asap. Thanks

Hello,

The server cache is still enabled, it is very easy to check – switch the theme, for example, and from the incognito tab, we see that the cached page is loaded.

So please ask your hosting provider to disable the server cache.

Thank you in advance.

Kind Regards

We have disabled server cache at our host end which is Hostinger

Also we have disabled cache with our plugin wp rocket

Please check now

Hello. We have enabled the cache again on wp rocket since our website was running very slow.

When you check the issue of this image loading please disable cache in wprocket. login details provided.

As we cant keep the cache disabled for such a longer time.

Hope you understand,

Hello,

In the WP Rocket settings, you have enabled the “Remove unused CSS” option. The “Remove unused CSS” option doesn’t work in most cases and does not load necessary styles https://gyazo.com/59d2121eb6daf879839376b3646db615
Unfortunately, we don’t have a list of selectors to fix this since it is always individual for most of the websites.
You can either disable it or contact WP Rocket for help.

So after disabling it and clearing the cache, the product gallery on the product page started to work well.

Kind Regards

[Author]

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