Product images disappear when you select a filter on the page (brand, colour, )

Hi Support Team,

I am still building my website using your theme and have come across an issue on my “Shop All Products” page where on page load the images all work correctly, but once you select a product filter such as brand, colour, type of product, etc., all the product image disappear. Can you please help me resolve this?

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Hello,

Thank you very much for choosing our theme and for contacting us.

Regarding the PHP error related to the Elementor widget, make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

As for other issues, the screens you provided are too small I cannot figure out anything. Could you upload a bit bigger images and add a description?

Best Regards

Hi Elise,

Happy Monday. I didn’t contact support about a PHP related issue, so that must be for another case. The issue I contacted about is that I am still building my website using your theme and have come across an issue on my “Shop All Products” page where on page load the images all work correctly, but once you select a product filter such as brand, colour, type of product, etc., all the product image disappear. Can you please help me resolve this? The two images attached are at least 1900 x 700. Not sure why you’re not able to view those. Can I send them via email if there’s issues sending here.

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Hello,

Sorry for the confusion.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Hey Elise,

No worries. Details sent in the Private Content section. Thank you.

Hello,

Could you kindly provide your site URL?

Best Regards

Hi Elise,

My site is not live yet. Please login through https://wordpress.com/log-in

Hello,

Please provide full admin rights for the user you have created.

Best Regards

Hi Elise,

I have given you my credentials in the private content chat box. You have full admin rights with those credentials. Thank you.

Hi Elise,

Or if you provide me your email address, I can add you as a user to my WordPress account.

Hi Elise,

I just updated my theme to V. 7.1.3 and now I am not seeing any products at all when I go to my page https://bamboolife.ca/shop/

Can you please look into this? I’ve provided all information needed over the past week of back and forth, so I’m hoping you can look into this now.

Hello,

I cannot log in. Please deactivate the plugins which influence the login.

If you have any questions please feel free to contact us.

Best Regards

Hi Elise,

I am so confused as to why you cannot login. Can you provide me an email address to give you access? We’ve been going back and forth for 2 weeks now – are you able to call me? Or give me a number to call you? I gave you my exact credential to login to the WordPress backend, so unsure what your issue is.

Thanks

Hello???

Hello,

JatPack lazy loading conflicts lazy loading of the WoodMart, please disable it.

Let us know if the problem remains.

Best Regards

Hi Elise,

That resolved the issue. Thank you so much! Happy Friday and have a great weekend! Appreciate your help.

Thanks

You are welcome! We are here to help.

Wish you a wonderful day!

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