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Product layout does not work using the product element in a tab

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 17, 2026 at 11:43 am #716200

    b.brenner
    Participant

    Hi, I created a product tab that shows a product grid of a certain collection. In the product grid element I chose the layout ‘Icons and “add to cart” on hover’. The tab itself looks fine, see link below. But clicking on the tab on the product page another layout is shown. No matter which layout I choose they all look broken when displayed on the tab on the product page, see screenshots.

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    April 17, 2026 at 2:29 pm #716215

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    April 17, 2026 at 5:37 pm #716246

    b.brenner
    Participant

    Thanks, see below.
    Regards

    April 18, 2026 at 10:57 am #716279

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know, so I can check and give you a possible solution.

    Best Regards

    April 20, 2026 at 10:28 am #716386

    b.brenner
    Participant

    Thanks, and what did you need the access credentials for?

    April 20, 2026 at 2:54 pm #716434

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    We requested WP-ADMIN access so we can directly inspect the issue on your site and identify why the product grid layout changes when used inside the tab element.

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Best Regards

    May 18, 2026 at 11:03 am #718657

    b.brenner
    Participant

    Hello, as quite often happened before, the problem resolved itself. I did not change anything but the layout looks good now. Thanks.

    May 18, 2026 at 3:15 pm #718694

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for the update.

    Glad to hear the issue is resolved now and the product grid layout is displaying correctly again.

    If the issue appears again in the future, please clear all caches and regenerate CSS files first.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)