Product Layout Mess and Critical Error on the site
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Team, have you deactivated the plugins on our website? If so, how long do you plan to keep it deactivated?
It’s a live site with peak traffic volume time, kind of bad time for carrying out testing work.
Hi marcopolo,
Please apply the 673726 patch in WoodMart > Patcher. Then recheck the issue and let us know.
Regards,
Hung PD
Hi marcopolo,
The problem is that JS file is cached, so the changes made by the patch on the site haven’t been applied. You need to clear the cache for the files and check again.
Best Regards,
Hung PD
I have already created cache multiple times but the issue remains. The video I shared was on incognito and uncached verison.
If you could tell me the file, I can exclude it from being cached with Rocket WP.
Hi marcopolo,
I kindly recommend you to purge the cache of CDN, disable CloudFlare CDN temporarily and double check the issue.
Kind Regards,
Hung PD
The issue remains the same.
Actions taken:
Cleared cloudflare cache, wp rocket cache cleared, redis cache cleared – problem not solved
Temporarily disabled cloudflare, disabled wp rocket, disabled redis – problem still not solved.
Hi marcopolo,
Would you mind if I deactivate extra plugins for testing? Please confirm me back.
Thanks for your patience.
Regards,
Hung PD
Don’t do it on live site. I have setup a staging for you. The credentials I passed for the live site will be used on staging as well.
Hi marcopolo,
I checked again, it worked perfectly Please watch recorded video for better understanding https://go.screenpal.com/watch/cTi0iynI6Ww
Regards,
Hung PD
Thanks Hung.
I have verified, the problem isn’t appearing on the staging site for some strange range but the same product (I have tried a few different ones this time) checked on the live site, the problem still persists.
Give it a try, go to the live site (durvient.com) and pickup any variation product and then just suffix “staging.” in the URL and try that on staging site and you will realize the problem disappears.
I am not sure whats the logic, staging site is exact clone of the live site.
Hi marcopolo,
I tested on live site again, everything still working perfectly https://go.screenpal.com/watch/cTiZjanI27q
Please double check.
Regards,
Hung PD
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