Product not showing in category archive when Cost Calculator Builder is active

[aurelien-5132]

Hi there,

First thanks for the job done so far. You’ve been awesome all these years.

Here’s my problem : since last update (we haven’t update the theme for a long period before this last update) our category product archives stopped showing products grid has before. Yesterday I searched for hours the origin of the problem and finally found out that disactivating the plugin Cost Calculator Builder by Stylemix solved the issue. Here’s one a the category page now retablished : https://kingmateriaux.com/categorie/nouveautes/graviers-galets
The product grid was missing, only the breadcrumbs “Accueil / NOUVEAUTÉS /GRAVIERS ET GALETS” was shown.

The thing is, when I switch to TwentyTwentyThree theme, the product grid appears event if Cost Calculator Builder by Stylemix is activated. There’s obviouly an incompatibility with Woodmart.
All Woodmart Patchs have been applied.

Of course I will also write a ticket to Stylemix.

Looking forward to read from you.

• This topic was modified 1 year, 11 months ago by aurelien-5132. Reason: Please remove WC status report from public view !

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Please see private answer

Hello,

Yes, we see the problem and it looks like the plugin is not compatible with our theme latest version. Please, contact plugin’s developers to check this from their end. Unfortunately, we don’t know what may be the reason for this.

Kind Regards

Thanks for your reply.

I already contact them to expose the problem. But how can you tell it come from their side ?

Hello,

We don’t say that it comes from their side. The fact is that the theme is not compatible with the plugin. But since we don’t know how this plugin is made and its purpose, we can’t fix this problem.

Kind Regards

Understood, but they will tell me the same thing. So you both editors should speak together =)

We will consider adding this plugin compatibility in the future. But we never declared this before so we can’t fix this now.

OK, I let you know the answer of the plugin editor when I get it.

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