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Product page completely blank after theme update

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  • #677550

    9466363
    Participant

    Dear WoodMart Support,

    after updating the WoodMart theme to version 8.2.7, we encountered a critical issue:
    product pages are now completely blank, except for the site header.

    What happens:

    No product content is shown at all: no image, title, price, description, or add to cart button — just the website header.

    The issue affects all single product pages.

    No changes were made to product templates or child theme overrides.

    What we tried:

    Activating the parent WoodMart theme — no effect.

    Switching to a default theme (e.g. Twenty Twenty-Four) — the product page displays correctly.

    Fixing a previous error related to woocommerce_get_alt_from_product_title_and_position() in product-image.php — resolved, but no improvement in display.

    Disabling plugins — no change.

    Checking browser console — we see a 500 error in the product page response.

    Debug log shows errors related to deprecated functions and custom image attributes.

    Environment:

    WordPress 6.8.2

    PHP 7.4.33

    WooCommerce (latest version)

    Theme: WoodMart 8.2.7

    Active plugins: 35

    PHP settings are currently below WoodMart recommendations (e.g. memory_limit = -1, max_input_vars = 5000)

    We kindly ask for your urgent assistance:

    Is this a known issue in the latest version?

    Could you suggest a fix or provide a link to download the previous stable version of the theme for rollback?

    #677579

    Hello,

    Now I have checked your site, and the product page is showing fine.

    See Screenshot for clarification: https://postimg.cc/R3f9Q7v9

    Check back your site and check the issue. If you have any questions, feel free to contact us.

    Best Regards,

    #677603

    9466363
    Participant

    I would like to inform you that the product page started working again only after I downgraded the theme to version 7.6.

Viewing 3 posts - 1 through 3 (of 3 total)