Product Page Icons (JPGs) Not Showing on iOS devices (iPhone and iPad)

Hi There,

I recently launched my website and have been testing over the past few days and have run into an issue where my product page icons (JPG images) are not showing on Safari – so far I have tested on an iPad and 2 newer model iPhones. One of my friends with an older model iPhone was able to see the icons, so I’m unsure what the issue is. Hoping someone can help me with this issue. Thank you!

https://bamboolife.ca/ – browse any product page on an iOS device.

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Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Hi Artem,

Thank you for your help. Access details have been added in the private content.

Thanks,

Harinder

Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.

body .box-with-icon .info-box-icon {
	overflow: unset;
}

Hi Artem,

This works!! Just tested on my iPad and they load without issue. Will ask a few friends with iPhones to test as well. Thank you so much!! Really appreciate your help! Have a great day!

Thanks,

Harinder

You are always welcome. Feel free to contact us if you have any further questions.

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