Hi Team,
We are currently facing a major performance issue on our e-commerce website:
https://www.perfumeaddicts.in/
Despite multiple troubleshooting steps, the product pages are not loading and the server resources are getting fully exhausted.
Experiments Done
1. Disabled all plugins except:
– Elementor
– Elementor Pro-
– Woodmart Theme Plugin
– WooCommerce
2. There is currently no traffic on the website.
3. Enabled the Maintenance Page and set it as the homepage to prevent public access.
4. Even after this, the product pages still fail to load.
Problems Observed:
1. Server Resource Exhaustion
As soon as we make the site live, the server gets overloaded immediately:
– CPU usage spikes to 100%
– Physical memory usage reaches the maximum limit (2GB full)
– The server becomes unresponsive (Screenshot attached)
This happens even without active visitors.
2. Product Page Not Loading
The following flow works fine:
– Step 1: Homepage loads correctly
– Step 2: Category page loads correctly
– Step 3: Product page fails and times out
Example product page:
https://www.perfumeaddicts.in/product/alfred-dunhill-icon-absolute-pour-homme-100ml-men-edp/
This page takes an unusually long time to load, consumes all available memory, and eventually shows a blank screen or timeout.
3. Additional Notes:
– Elementor is a fully licensed version
– Woodmart theme is also a licensed version
You may reactivate plugins and investigate further directly via cPanel if needed.
Request
We request urgent assistance in identifying what is causing the product pages to overload the server (queries, theme conflict, WooCommerce issue, PHP limits, etc.) and resolving this as soon as possible.
Thanks & Regards,
Jeetendra India
+91 9821554195 – Contact personally if possible if any query.
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