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Product page on mobile

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  • #517740

    danaranjan
    Participant

    Hi
    My logo showing twice on my product page and category page
    As soon as I/ someone go to product on mobile first image get automatically zoomed then go for infinite scrolling
    I tried fixing it but website constantly says critical error on the theme
    But no issues on desktop or laptop
    Urgent help needed

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    #517826

    Hello,

    Please deactivate the third party not related to our theme and check the issue. If the issue remains, confirm the permission for plugins deactivation, and switch to the parent theme. As soon as we complete the testing of this plugin we will enable it all back, You would better make the full backup of your site.

    Best Regards.

    #518003

    danaranjan
    Participant

    hi
    yes i have deactivated all the third party plugins and no change on the problem,
    i have attched the email from wordpress showing the problem and attched login to the admian panel

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    #518114

    Hello,

    Please send us the page url where the error is showing. Also, send us your FTP access so we can further troubleshoot this issue.

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, however, You would better make the full backup of your site.

    Best Regards.

Viewing 4 posts - 1 through 4 (of 4 total)