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Product photo problem
- This topic has 11 replies, 2 voices, and was last updated 7 years, 1 month ago by
Artem Temos.
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AuthorPosts
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September 28, 2018 at 5:23 am #79568
AppleParticipantI faced the problem with photos in the product page. The main photo always clear (no matter what I change to any photos) but other photos in the set are blurred. I have to use zoom function to see the clear one. I tried to change to various resolution and size but it’s still not work.
Please advice me for this issue or login to the backend page. It would be appreciated.Attachments:
You must be logged in to view attached files.September 28, 2018 at 5:29 am #79570
AppleParticipantOur website is in the private content
Thank you in advance
September 28, 2018 at 6:09 am #79581
Artem TemosKeymasterHello,
Thank you so much for purchasing our theme and contacting our support center.
We can’t enter your dashboard with this data. Could you please check the password?
Kind Regards
XTemos StudioSeptember 28, 2018 at 9:30 am #79626
AppleParticipantSorry, the username was wrong. Please check it again.
September 28, 2018 at 9:38 am #79627
Artem TemosKeymasterCould you please try to install this plugin and regenerate all thumbnails https://wordpress.org/plugins/regenerate-thumbnails/
September 28, 2018 at 1:21 pm #79672
AppleParticipantHello
I’ve already installed and regenerated thumbernails several times but it still not work.
September 28, 2018 at 1:45 pm #79680
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?
Thank you in advance
September 28, 2018 at 2:38 pm #79693
AppleParticipantHello
Could you please give me an advice which plugin are not related to the theme? I’m not sure about that. So I’m afraid that I’ll collapse them.
Thank you very much
September 28, 2018 at 2:40 pm #79694
Artem TemosKeymasterHere the list of required plugins:
WPBakery Page Builder
CMB2
Redux Framework
Woodmart Core
WooCommerce (if you are going to create an internet-shop)Optional plugins:
Slider Revolution
Contact Form 7
YITH WooCommerce Wishlist
YITH WooCommerce CompareOctober 1, 2018 at 2:07 pm #80100
AppleParticipantHello
I closed all optional and unnecessary plugins. Here is our FTP infomation.
Thank you in advance
October 1, 2018 at 2:45 pm #80131
Artem TemosKeymasterPlease, specify your website folder on FTP.
October 1, 2018 at 2:48 pm #80132
Artem TemosKeymasterAnd please, update the theme to the latest version first.
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