product photos are displayed incorrectly on the category page

[Kioto]

The product is imported to the site using an xml link.
In imported product photos, photos have a different size.
There is no way to influence this, or change it manually. There will be about 10,000 items.
I am attaching a video of how the product photo preview does not work correctly.

https://kioto-market.com.ua/wood/product-category/serverni-shafy-ta-inshi-pasyvni-merezhevi-komponenty/patch-kordy/page/11/

https://kioto-market.com.ua/wood/product/patch-kord-midnyj-utp-kat-6-24awg-2-0-m-lszh-siryj-epnew/

• This topic was modified 1 year, 4 months ago by Kioto.

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Hello,

Your issue has been resolved. under the Dashboard > Layouts > there was a Custom Layout enabled for the archive page which is why you weren’t able to see the product gallery fine .

So, for the time being we have disabled the Archive layout and now the product gallery is working fine on your Site. So, it is a third party Plugin conflict on your Site in this regard not an issue at the Theme end.

Please check back your Site after completely clearing the browser cache.

Best Regards.

how to return the view of the category page as you have in the demo site.
https://woodmart.xtemos.com/mega-electronics/product-category/laptops-tablets-pcs/laptops/
https://kioto-market.com.ua/wood/product-category/serverni-shafy-ta-inshi-pasyvni-merezhevi-komponenty/

[Kioto]

function even after your changes incorrectly works.
Filmed a video. Didn’t work the first time. After a few page refreshes, it works. until the next time.

• This reply was modified 1 year, 4 months ago by Kioto.

Hello,

Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, Confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable it all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards.

[Kioto]

Header missing issue reoccurs with disabled third party plugins.
I give you permission to take the test. The site is not functioning now, but in the testing phase.

• This reply was modified 1 year, 4 months ago by Kioto.

Hello,

Check back your site after completely clearing the browser cache.
Video for clarification:
https://youtu.be/yPfYSEQ8QaI

Everything is working fine.

Best Regards.

[Kioto]

I’m still testing with plugins turned off.
How do I get back to using Custom Layout enabled for the archive page. You use it in your demo.
I need this block as in the screenshot.
https://prnt.sc/gtk8q6X4F78z

I’m including your demo store page layout. And the crash continues. while plugins are all turned off third-party.

• This reply was modified 1 year, 4 months ago by Kioto.

And you have ignored the problem I found and outlined above.
https://drive.google.com/file/d/1LP4GUXiF5CO2e1sokkxfK0Ky5UvXSrjy/view
This video shows how the subcategory navigation header disappears.

When you recorded your video, you simply turned off this header.
That’s not good to do.

Hello,

Can you elaborate your concerns about which issue you are actually facing? I am a bit confused. Because the header title is showing fine on your site when disable the custom layout you have created in layouts and apply the theme options page title layout, it works fine and if you enable the custom layouts then the theme options are not affected because the theme options only applicable for the default layout set from the theme options not for the custom layouts.

Best Regards.

point problems:

1.When custom category page layout is enabled. This layout was not created by me.
The layout is used from the demo data.
The photo gallery on the category page does not work correctly.
confog:
– third party plugins disabled
– category page template enable

We get this incorrect work:

https://www.youtube.com/watch?v=8A4UgVtfvMI

2. how do you comment on the missing header? And the appearance after refreshing the page.

confog:
– third party plugins disabled
– category page template disable

We get this incorrect work:
https://drive.google.com/file/d/1LP4GUXiF5CO2e1sokkxfK0Ky5UvXSrjy/view

1.
the problem was:
in the layout from your demo, in the product widget settings, there was an image setting of 1000px by 1000px
I changed 300px to 300px (because I have photos of products 600 to 700 and so on)
Everything is displayed correctly

I am frustrated with your approach to solving problems!
You turned off the layout for me and said that everything works.
Even without understanding the problem!
2. problem number 2 is not relevant for me, since I use a custom page design. If you are still interested, you can answer why the title disappears.

Hello,

I have visited your site but there are no products on your site. How can I check this?

I have checked your whole site. There is no title on your site. If you have found then share the page url i will check and give you a possible solution.

Best Regards.

However, problem 1 has not been resolved.
returned the goods. you can test.
http://kioto-market.com.ua/wood/product-category/serverni-shafy-ta-inshi-pasyvni-merezhevi-komponenty/
http://kioto-market.com.ua/wood/product/19-napryamni-2sht-dlya-shaf-mgswa-15u-markovani-z-gvyntom-zazemlennya/
product with a problem

Just a request to show that everything works without turning off the category page demo template. I need this kind of category page design.

Hello,

Your issue has been solved. Please check the site after removing the browser cache.

Best Regards.

hello Thank you, everything works correctly. Tell me what was wrong. What was changed?

Hello,

I have just set the custom image size from the Elementor widget you are using in the layout.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

[Author]

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