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Product picture can not be shown properly

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • July 21, 2021 at 12:59 am #307816

    HARSLE
    Participant

    If I add the video on this product, other pictures can not be shown properly after being selected.

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    July 21, 2021 at 6:17 am #307826

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    July 21, 2021 at 8:49 am #307868

    HARSLE
    Participant

    please check

    July 21, 2021 at 8:55 am #307872

    Artem Temos
    Keymaster

    We need your admin access as well.

    July 21, 2021 at 8:57 am #307873

    HARSLE
    Participant

    do you mean wordpress dashboard login?

    July 21, 2021 at 8:57 am #307874

    Artem Temos
    Keymaster

    Yes, exactly. To be able to check the configuration in Theme Settings.

    July 21, 2021 at 9:05 am #307876

    HARSLE
    Participant

    ok, pelase check

    July 21, 2021 at 9:09 am #307877

    Artem Temos
    Keymaster

    Could you please also disable all external plugins temporarily?

    July 21, 2021 at 9:10 am #307878

    HARSLE
    Participant

    ok, as you are the admin now, you can do it by yourself

    July 21, 2021 at 9:12 am #307879

    Artem Temos
    Keymaster

    As I can see, it works correctly without plugins. Try to activate them one by one to find the one causing this problem https://gyazo.com/541f7ca3f187e19e8f94467ad37a2e62

    July 21, 2021 at 9:14 am #307880

    HARSLE
    Participant

    ok, I will check, thanks

    July 21, 2021 at 9:16 am #307882

    HARSLE
    Participant

    it is because of the SiteGround Optimizer, how can I check the setting properly?

    July 21, 2021 at 9:19 am #307884

    HARSLE
    Participant

    I have fixed, thanks

    July 21, 2021 at 9:29 am #307885

    Artem Temos
    Keymaster

    We are glad that you sorted it out. Let us know if you need any further assistance.

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