Home Forums WoodMart support forum Product reveiw shorting bug

Product reveiw shorting bug

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #727357

    hello.lokmanhossain
    Participant

    Today I noticed that when I sort the reviews by **Newest**, **Oldest**, etc., the review section also shows reviews posted for other products.

    For example, if your shop has three products—A, B, and C—and each product has one customer review, when you go to **Product A** and select any option from the **Sort Reviews** dropdown, the review section on Product A also displays the reviews from Products B and C.

    #727362

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hi there,

    Thanks for the detailed report.

    On your site, there appears to be an additional issue preventing the product ID from being passed correctly. This can be caused by a cached or outdated JavaScript file, an overridden template, custom modifications, or a conflict with another script.

    Please provide temporary WordPress admin access via the forum’s Private Content field so we can check why this is happening on your website.

    Kind regards,
    XTemos Studio

    #727469

    hello.lokmanhossain
    Participant

    I have added those details

    #727486

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Thank you. We are not able to reproduce this on your website at the moment https://gyazo.com/040e58c9b269680e76f6db0f93324acb
    Could you please send a direct link to the product example where we can see this?

    #727495

    hello.lokmanhossain
    Participant

    Could you please try with this product. Previously I deleted almost all reviews from my products. so there was only 1 review in the entire shop.

    #727523

    Serg Sokhatskyi
    Keymaster
    Xtemos team

    Hi there,

    We found the issue in the code. On your website, it occurs because there is an additional unnecessary ID in the review section containers.

    Please rename this ID to something different, such as reviews or review-tab. This will resolve the problem.
    Here is a screenshot https://gyazo.com/fd3d673036b892a3febed4f5cf37d621

    We will also fix this issue in the theme code in the next update.

    Kind regards,
    XTemos Studio

Tagged: 

Viewing 6 posts - 1 through 6 (of 6 total)