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Product Single Page Layout

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #607587

    marcosbeato
    Participant

    Good morning, we are having a problem with the product page model in which the image when scrolling the page inside the Elementor editor moves down the column and outside the editor in any browser it does not have this effect when scrolling.

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    #607775

    Hung Pham
    Keymaster

    Hi marcosbeato,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    #608343

    marcosbeato
    Participant

    Hi,

    Yes sure,

    Thank you.

    #608462

    Hung Pham
    Keymaster

    Hi marcosbeato,

    Thanks for details.

    I checked your site and could change details.

    Can you please record a short video for better understanding to reproduce the issue on your site?

    Best Regards

    #608476

    marcosbeato
    Participant

    Hi,

    I sent you two videos explain what is the issue

    Thank you!

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    #608525

    Hung Pham
    Keymaster

    Hi marcosbeato,

    Thanks for videos.

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    #609025

    marcosbeato
    Participant

    Yes, you could

    #609230

    Hung Pham
    Keymaster

    Hi marcosbeato,

    Can you please change the account role to admin so I can check issue more deeply?

    Meanwhile, please navigate to Theme Settings > Single Product > Enable the option Sticky Product.

    Here is the Sticky Product Example:
    https://woodmart.xtemos.com/shop/furniture/reflect-chest-of-drawers//?opt=product_sticky

    If you turn on this option, the section with description will be sticky when you scroll the page. In case when the description is higher than images, the images section will be fixed instead.

    If you have any questions please feel free to contact us.

    Regards,

    #609231

    Hung Pham
    Keymaster

    Hi marcosbeato,

    Can you please change the account role to admin so I can check issue more deeply?

    Meanwhile, please navigate to Theme Settings > Single Product > Enable the option Sticky Product.

    Here is the Sticky Product Example:
    https://woodmart.xtemos.com/shop/furniture/reflect-chest-of-drawers//?opt=product_sticky

    If you turn on this option, the section with description will be sticky when you scroll the page. In case when the description is higher than images, the images section will be fixed instead.

    If you have any questions please feel free to contact us.

    Regards,

    #609706

    marcosbeato
    Participant

    Hi Hung,

    I change the account for Admin role for you may see the website.
    I activate the sticky option, but not function.

    Can you see what’s happen?

    Thank you

    #609918

    Hung Pham
    Keymaster

    Hi marcosbeato,

    Please do the following in order to make your product image sticky.

    Click on the column which contains the product image > Advanced tab > [XTemos] Extra > Enable Sticky Container option

    https://ibb.co/ft0wM8Z

    Regards,

Viewing 11 posts - 1 through 11 (of 11 total)